Solutions / By Business Needs
Turn WhatsApp Into Your Most Powerful Sales Channel
2 billion WhatsApp users. One native commerce engine. Let customers browse your catalog, add to cart, and check out — without ever leaving the conversation. VTEX is the only platform where this requires zero API integration.
Commerce Is Already Happening on WhatsApp. Are You There?
Over 2 billion users that can shop, ask questions, and make decisions on WhatsApp every day. VTEX is the enterprise platform that turns those conversations into purchases — natively, with zero API integration. Be where the growth is.
Native Commerce on WhatsApp. All stages of the purchase of your store in a single chat.
Unlike competitors who bolt WhatsApp onto a separate CX tool, VTEX AI agents run natively inside WhatsApp — with real-time access to your VTEX catalog, OMS, and SmartCheckout. No middleware. No sync delays. No extra contract.
Native WhatsApp Integration
Official WhatsApp Business API — certified, always-on integration with full catalog sync, rich media, and interactive templates. Direct integration, no third-party gateway fees.
Complete Commerce Engine
Cart, Checkout, Payment, All In-Chat. Full shopping experience — product search, cart, checkout, and payment — all within WhatsApp. 100% native to VTEX SmartCheckout. No redirect required.
Multi-Language Support
Serve any market instantly — automatic translation across 20+ languages with localized catalog content. One platform, every language your customers speak.
Analytics & Insights
Track conversion, revenue, and customer behavior — unified with your VTEX commerce dashboard. Real-time WhatsApp analytics, not a separate tool.
Automated Workflows
Trigger automated messages for abandoned carts, back-in-stock alerts, and personalized promotions.
Seller & Agent Enablement
Unified inbox, full customer and order context, AI-assisted responses for your sales team. Backed by Live Desk for seamless human handoff when needed.
The Complete WhatsApp Commerce Journey
From the first "hello" to post-purchase loyalty — VTEX turns every WhatsApp conversation into a revenue opportunity. Native. Autonomous. Already in the world's largest messaging app.
Conversational Shopping
Enable customers to browse your catalog, ask questions, and discover products through natural conversation—right in WhatsApp.
In-Chat Checkout
Complete purchases without leaving the conversation. Secure payment processing integrated directly into the WhatsApp experience.
Order Updates & Tracking
Proactive notifications for order confirmation, shipping updates, and delivery status—all in the customer's preferred channel.
Personalized Recommendations
AI-powered product suggestions based on conversation context, purchase history, and browsing behavior.
Global Brands Sell on WhatsApp with VTEX
Discover how leading companies are transforming their sales strategies with our WhatsApp Store solution.
"With VTEX Agentic CX on WhatsApp, we boosted abandoned cart conversion from 3% to 18% and generated R$ 453K in incremental revenue in a single month."
"Discover how a Predictive AI on WhatsApp now handles 72% of interactions while achieving an 85% CSAT score on the channel. A case study in scale and efficiency in Conversational Commerce with VTEX Agentic CX."
"Discover how one of Northern Brazil's largest retail conglomerates unified sales, tracking, and support inside a single WhatsApp channel—handling 8,000+ AI-initiated interactions per month and 50,000 site visits without adding a single support agent, powered by VTEX Agentic CX."
Ready to Boost your Revenue with WhatsApp Store?
See how leading brands like Magazine Luiza and Natura are converting WhatsApp conversations into revenue — natively, with zero API integration. Talk to a VTEX commerce specialist today.