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Empower Store Associates with Digital Selling Tools

Transform your store teams into omnichannel sellers with mobile apps, clienteling tools, and endless aisle capabilities.

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What is Empower Store Associates with Digital Selling Tools?

Maximize In-Store Sales is a VTEX solution that empowers physical store sales associates to increase revenue through endless aisle, clienteling, mobile POS, and omnichannel integration. It is designed for enterprise retailers looking to unify their online and in-store operations to provide a seamless customer experience.

Store associates are your most valuable asset for customer relationships. Equipping them with digital tools increases their productivity and creates differentiated experiences.

The Business Value

Turn Complex B2B Buying Into Business Value

From strategy to execution, see how targeted solutions drive measurable results.

Endless Aisle

Clienteling

Mobile POS

Commission Tracking

Deep-Dive

The B2B foundations that power digital adoption, automated governance, and scalable growth.

A closer look at the core modules that eliminate manual friction, unify commercial logic, and support every way your customers buy.

Product Discovery & Navigation

  • Modern High-Performance Storefront
  • Complex Catalog & Assortment Support
  • Enhanced Technical Product Visibility

Intelligent Search

  • SKU-Level Attribute Filtering
  • Variant-Rich Search Relevance
  • Automated Support Effort Reduction

Multi-Step Checkout

  • Contract-Aware Purchase Flows
  • Automated Compliance Enforcement
  • Seamless B2C-Grade Usability

Buyer Self-Registration

  • Automated Lead Intake & Onboarding
  • Self-Serve Account Requests
  • Controlled Approval Governance

Content Management System

  • Component-Based Visual Editor
  • Rapid Landing Page Deployment
  • Unified Brand & Content Consistency

Technical Foundations

Store associate empowerment.

Associate Mobile App

Native app for product lookup, inventory check, and order creation.

Customer 360 View

Complete customer profile with purchase history and preferences.

Endless Aisle

Access to enterprise-wide inventory for in-store selling.

Mobile Checkout

Complete transactions anywhere in the store.

Commission Management

Track and attribute sales to individual associates.

Training & Onboarding

In-app training modules for new associate onboarding.

Commerce Executive Stories

See how leading companies drive results with VTEX

Luxury

Higher Repeat Purchases

"Clienteling tools helped our associates build deeper relationships and increased repeat purchase rates."

Sporting Goods

Recovered Lost Sales

"Endless aisle recovered sales we were losing when products weren't in stock locally."

Technical Capabilities

Engineering foundations that power enterprise performance

1

Leverages a headless commerce architecture, enabling the separation of the frontend presentation layer from the backend commerce engine, which allows for the use of a custom UI for the in-store experience and seamless integration with existing systems via APIs.

2

Built on a composable commerce philosophy, allowing retailers to select and deploy best-of-breed microservices for functionalities like endless aisle and clienteling, ensuring flexibility and scalability.

3

As a cloud-native SaaS platform, it ensures high availability and performance, while adhering to PCI DSS compliance for secure payment processing through its mobile POS capabilities.

4

Integrates with VTEX's core commerce platform, which is built on a MACH architecture (Microservices, API-first, Cloud-native, Headless), to provide a unified view of customers, orders, and inventory across all channels.

5

Offers robust omnichannel integration capabilities, connecting in-store and online channels to support scenarios like buy online, pick up in-store (BOPIS) and ship-from-store.

6

Provides detailed analytics and reporting on in-store sales performance, customer behavior, and inventory, enabling data-driven decision-making.

Frequently Asked Questions

How does VTEX's Maximize In-Store Sales solution differ from traditional POS systems?
Unlike traditional POS systems that are often siloed, VTEX's solution is a fully integrated component of its unified commerce platform. This allows for real-time access to a global view of inventory, customer data, and order history, enabling features like endless aisle and personalized clienteling that are not possible with legacy systems.
What is the typical ROI for implementing VTEX's in-store solutions?
While ROI varies based on the retailer's specific context, businesses using VTEX's omnichannel solutions have reported significant uplifts in in-store sales, improved customer satisfaction, and increased operational efficiency. Key drivers of ROI include the ability to save lost sales through endless aisle and increased customer loyalty from personalized shopping experiences.
Is the mobile POS feature secure for processing payments?
Yes, VTEX's mobile POS is built on a PCI DSS compliant infrastructure, ensuring that all payment data is handled securely. The platform uses tokenization and other security best practices to protect sensitive customer information.
How does the clienteling feature work?
The clienteling feature provides store associates with access to a customer's complete shopping history, preferences, and interactions across all channels on a mobile device. This enables them to provide personalized recommendations, create wishlists, and offer a high-touch, curated shopping experience that drives loyalty and increases basket size.
Can VTEX's in-store solutions integrate with our existing ERP and CRM systems?
Yes, VTEX's platform is designed for composability and interoperability. It offers a rich set of APIs and pre-built connectors to facilitate integration with a wide range of third-party systems, including ERPs, CRMs, and other legacy applications, ensuring a single source of truth for your retail operations.

Key Data & Sources

  • VTEX is recognized as a `Leader` in the 2022 Gartner Magic Quadrant for Digital Commerce.
  • The VTEX platform boasts 99.99% uptime, ensuring reliability for mission-critical in-store operations.
  • VTEX processes over $15 billion in annual Gross Merchandise Volume (GMV) across 43 countries.
  • Forrester has named VTEX a `Leader` in The Forrester Wave: B2C Commerce Suites, Q2 2022.
  • The platform is PCI DSS certified, meeting the highest security standards for payment card data.
  • IDC has recognized VTEX as a `Leader` in the IDC MarketScape: Worldwide B2C Digital Commerce Platforms 2022 Vendor Assessment.

Empower your store teams.

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