Transform AI into real commerce impact.
VTEX builds AI into every commerce operation, customer interaction, and revenue stream.
VTEX COMMERCE PLATFORM
Reinvent
Commerce Management
VTEX AI Workspace gives commerce teams an AI-native operating system that automates workflows, surfaces insights, and drives productivity across every operation.
VTEX CX PLATFORM
Redefine Customer
Experience
VTEX Agentic CX puts AI agents to work across every customer interaction, resolving inquiries, guiding purchases, and reducing service costs at scale.
VTEX ADS PLATFORM
Expand
Monetization
VTEX Ads, the retail media platform, gives retailers a new revenue stream from existing traffic and brands the tools to convert demand at the point of purchase, powered by AI-optimized campaigns and real-time performance insights.
REIMAGINE COMMERCE MANAGEMENT
VTEX Commerce Platform
AI Workspace is the AI-native commerce operating system that closes the gap between insight, decision, and execution.
An AI-native new management model for commerce
Leaders set goals, AI continuously identifies opportunities aligned to those goals, and specialized agents execute, optimize, and resolve issues without manual intervention. From weeks to hours to translate strategic objectives into action.
Orchestrate an AI Agent Team
Specialized agents continuously handle search optimization, catalog management, data insights, and pricing, so commerce teams shift from manual execution to oversight and decision-making.
From managing tasks to managing outcomes
Commerce leaders gain full visibility across channels and systems, with AI surfacing opportunities and executing actions so teams focus on strategy and decisions that matter. Step-change impact on company performance and profitability.
0+
automated actions across catalog, search, and pricing.
REDEFINE CUSTOMER EXPERIENCE
VTEX CX Platform
AI agents that drive higher conversion and service efficiency across every customer interaction, from discovery to after-sales.
Discovery
AI agents understand shopper intent, guide product discovery, and recommend the right product at the right moment, working across your website, WhatsApp, and 50+ messaging channels.
Conversion
Agents detect cart abandonment in real time and recover sales through conversational checkout on WhatsApp, supporting text, voice, and image interactions for B2C and B2B orders. 2x more sales from abandoned cart recovery vs. legacy solutions.
After-Sales
Agents resolve order status, exchanges, and returns autonomously, with full commerce context and intelligent escalation to humans only when needed. Inbound deflection rates range from 40% to up to 92%.
0.0%
Autonomous resolution rate.
EXPAND MONETIZATION
VTEX Ads Platform
AI-Driven performance for advertisers, margin expansion for retailers.
Retail Media Network
The largest independent retail media network in Latin America, connecting brand advertisers to high-intent shoppers across the biggest retailers in the region, onsite and offsite. 500+ active advertisers. 150+ retailer publishers.
AI-Driven Campaign Optimization
Campaign creation, audience discovery, and budget allocation continuously optimized by AI.
Insights for Brands
Retailers monetize their commerce data while brands gain full visibility into market share, performance, consumer behavior, and actionable insights.
0x
ROAS for brand advertisers.
