VTEX - The Backbone for Connected Commerce

Platform Purpose

From Reactive Support to Revenue Intelligence.

Every year, enterprises lose measurable revenue to the same structural friction points: abandoned carts, order anxiety, stockout attrition, and post-purchase churn. Conventional, siloed systems respond too slowly — or don't respond at all. The VTEX Agentic CX Platform was engineered to close that gap permanently.

Each agent operates as a proactive, revenue-generating unit — combining natural language processing with deep, API-first integration across the VTEX commerce ecosystem, including Intelligent Search and Native Checkout. Every interaction is brand-voice aligned, composable by design, and built to convert.

Beyond these agents, the platform includes the Agent Builder — where your enterprise can design, configure, and orchestrate fully custom AI agents tailored to your specific business logic and existing tech stack.

Inside This Document

What You'll Find Here.

01Cart Recovery Agent 02Order Status Agent 03Order Tracking Agent 04Order Replacement Agent 05Concierge Agent 06One-Click Payment Agent 07Marketing Campaigns Agent 08Cancellation, Exchange & Return Agent

Cart Recovery Agent

Replaces cart emails with intelligent, real-time conversations that recover revenue while building loyalty.

Core ActionReal-time session detection + conversational WhatsApp re-engagement — revenue recovered, automatically.

Cart abandonment is a revenue leak that conventional email cannot close. This agent eliminates it by acting at the moment of highest purchase intent — not hours later.

Detects session drop-off in real time and deploys personalized, channel-native outreach via WhatsApp before intent fades
Replaces batch email sequences with precision-timed conversations — higher open rates, higher conversion
Captures incremental revenue at scale with zero incremental headcount
Operates continuously across your full customer base, 24/7, without human intervention

Order Status Agent

Prevents order anxiety with proactive, real-time updates — before customers ever open a ticket.

Core ActionProactive milestone alerts + automated exception handling — fewer tickets, higher post-purchase LTV.

Post-checkout silence is a direct driver of avoidable support cost. This agent eliminates that cost by communicating proactively — not reactively.

Pushes real-time fulfillment milestones — payment, dispatch, delivery — before customers inquire
Detects and auto-resolves exceptions upstream, eliminating the "where's my order?" ticket entirely
Measurably reduces inbound support volume and the operational cost it carries
Drives post-purchase satisfaction and repeat purchase rates through reliability

Order Tracking Agent

Converts last-mile uncertainty into a precision loyalty signal — at every delivery stage.

Core ActionLive logistics integration + proactive delivery intelligence — every shipment becomes a retention event.

The post-dispatch window is where customer trust is most exposed. End-to-end tracking transforms it from a silence risk into a brand-building asset.

Integrates directly with logistics carriers and fulfillment systems for live status data
Delivers accurate arrival windows — not vague status codes — in the customer's preferred channel
Converts every delivery touchpoint into a proactive loyalty signal, strengthening long-term LTV
Reduces delivery-related support tickets by resolving uncertainty before it escalates

Order Replacement Agent

Intercepts every stockout in real time — turning lost sales into confirmed substitution orders.

Core ActionAutomated inventory exception interception + intelligent SKU substitution — revenue protected at the point of risk.

Every unmanaged stockout is a confirmed revenue loss. This agent intercepts inventory exceptions instantly and maintains transaction momentum — no human triage required.

Detects availability gaps in real time and immediately surfaces intelligent SKU alternatives from your full catalog
Maintains purchase intent at its peak — the moment a customer would otherwise abandon
Operates as a proactive revenue-protection layer embedded directly in the commerce flow
Scales across all categories and SKUs with zero manual intervention at any step

Concierge Agent

Deploys enterprise-grade product expertise across every customer interaction — with no staffing cost.

Core ActionNLP-powered catalog navigation via VTEX Intelligent Search — discovery friction eliminated, conversion accelerated.

Discovery friction is a silent, measurable drag on conversion rates. This agent resolves it by acting as an always-on product expert across your entire catalog.

Interprets natural language queries and surfaces the most relevant SKUs instantly via VTEX Intelligent Search API
Provides specs, comparisons, and supporting context that accelerate purchase decisions at scale
Scales expert-level guidance across unlimited concurrent sessions — no queue, no delay
Drives higher average order value by matching intent to the optimal product configuration

One-Click Payment Agent

Collapses the entire checkout sequence into a single frictionless action — at the moment of peak intent.

Core ActionOne-action transaction finalization via VTEX Native Checkout — intent captured, revenue confirmed instantly.

Checkout friction is a quantifiable, preventable revenue drain. This agent closes it entirely by executing the full purchase flow within the conversational interface.

Retrieves verified payment methods, shipping preferences and identity data in a single secure step
Finalizes transactions through VTEX Native Checkout — no redirects, no drop-off risk
Converts at the exact moment of highest purchase intent, before friction can re-enter
Delivers a measurable uplift in checkout completion rates across all customer segments

Marketing Campaigns Agent

Executes hyper-personalized commerce campaigns at the individual level — with zero manual effort.

Core ActionBehavior-triggered, channel-native personalization — each campaign is a precision revenue event.

Broadcast marketing produces diminishing returns. This agent operates on a different model: individual-level precision, deployed at enterprise scale, autonomously.

Analyzes real-time behavioral signals, purchase history and engagement patterns per customer
Deploys personalized promotions on the right channel at the optimal conversion window
Transforms every campaign from a vanity metric into a traceable, conversion-driven revenue event
Requires zero manual segmentation, zero campaign setup — fully autonomous execution

$Marketing Campaigns Agent$

Cancellation, Exchange & Return Agent

Resolves your highest-cost post-purchase interactions autonomously — protecting retention and margin.

Core ActionEnd-to-end return orchestration — lower ops cost, consistent brand execution, full customer confidence.

Returns and exchanges determine whether a customer comes back. Mishandled, they erode margin and trust. This agent handles every step autonomously — with zero handoff lag.

Triages, validates and initiates the process instantly — eligibility checked against policy in real time
Integrates with logistics and return management systems for full operational orchestration
Delivers consistent, brand-precise guidance at every step — no ambiguity, no escalation
Reduces cost-per-resolution and agent workload while measurably improving retention rates

The Agentic Advantage

Intelligence that works.
Revenue that compounds.

Agentic commerce is not an incremental upgrade. It is a structural shift — from systems that wait to be triggered, to agents that act, adapt, and convert on your behalf, around the clock. Your team focuses on strategy. Your agents handle execution.

Your operations run. You grow.

Ready to Deploy

See the Agents in Action.

Schedule a personalized live demo with our team and discover exactly how VTEX Agentic CX can be deployed within your commerce architecture — starting today.

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No commitment required · Tailored to your tech stack and business goals.

The Agent Gallery.

From Reactive Support to Revenue Intelligence.

What You'll Find Here.

Intelligence that works.Revenue that compounds.

See the Agents in Action.

Intelligence that works.
Revenue that compounds.