89 results

All Product Updates

CX PlatformAgentic Customer ServiceOctober 2026

Agent Builder: More control over AI agent configuration

Configure AI agents more easily with flexible settings, interactive responses, and better visibility into conversations and content.

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CX PlatformAgentic Customer ServiceOctober 2026

Agent Preview: Test agents with production-level accuracy

Test AI agents in a preview that matches live webchat behavior, including voice interactions, before deploying changes.

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Commerce PlatformB2B CommerceOctober 2026

FastStore: Build a stronger foundation for your storefront

Keep your storefront up to date, improve data efficiency, and prepare for future capabilities with the latest FastStore improvements.

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Commerce PlatformB2C OmnichannelOctober 2026

FastStore: Deliver faster product browsing on mobile

Speed up product listing pages on mobile to help shoppers browse products with less waiting and a smoother experience.

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Commerce PlatformB2C OmnichannelOctober 2026

Admin Audit Logs: Track interactions with personal data

Track admin interactions with personal data to improve visibility, strengthen accountability, and support privacy audits.

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CX PlatformAgentic Customer ServiceAugust 2026

Safety guardrails: Configure sensitive topic blocking per project

Enable or disable blocking for 11 sensitive topics and set a custom refusal message for each project, with no engineering needed.

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CX PlatformAgentic Customer ServiceJuly 2026

AI agent audit: Turn conversation issues into actionable improvements

Automatically audit AI agent conversations and turn recurring quality issues into a structured, actionable backlog.

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Commerce PlatformB2C OmnichannelJuly 2026

Intelligent Search: Catch synonym conflicts before saving

Get a notification when a synonym you're creating or editing in Intelligent Search is duplicated or conflicts with one already saved.

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CX PlatformAgentic Customer ServiceJune 2026

WhatsApp automation logs: Track every message execution

Track every WhatsApp automation execution and quickly understand whether a message was sent, delivered, read, skipped, or failed.

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CX PlatformAgentic Customer ServiceJune 2026

WhatsApp Business verification: Unlock higher messaging limits

Complete your business verification with Meta through a guided flow to increase your WhatsApp messaging limits.

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CX PlatformAgentic Customer ServiceApril 2026

Suggested questions: Spark conversations straight from the product page

Automatically surface SKU-specific questions on product pages so shoppers can start a conversation and resolve doubts faster.

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Commerce PlatformDistributed OMSAugust 2026

Operational Capacity: Set Daily Order Limits Per Fulfillment Location

Define how many orders each fulfillment location can handle per day, keeping delivery promises aligned with real throughput across your network.

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Commerce PlatformB2C OmnichannelAugust 2026

Intelligent Search: Hide Filters That Lead to Dead Ends

Automatically hide filter options that return too few results, so shoppers only see facets that lead to meaningful product sets.

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CX PlatformAgentic Customer ServiceJune 2026

Live Desk: Restrict support to available representatives

Restrict human support to representatives marked Online for more accurate availability data.

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CX PlatformAgentic Customer ServiceMay 2026

Analytics: See how often contacts come back

Track Unique Contacts, Returning Contacts, and Average Conversations per Contact in one dashboard.

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CX PlatformAgentic Customer ServiceApril 2026

CX Onboarding: Launch an AI agent in minutes

Launch a pre-configured AI agent for storefront or WhatsApp in minutes, free to start.

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CX PlatformAgentic Customer ServiceApril 2026

CX Platform MCP: Query analytics in plain language

Connect Analytics data to ChatGPT, Claude, or Cursor to query it in natural language.

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Commerce PlatformB2C OmnichannelAugust 2026

Compliance: Alphanumeric CNPJ support across Master Data and Marketplace Connectors

Stay compliant with Brazil's new alphanumeric CNPJ format, validated in Master Data and supported across six marketplace connectors, with no action required.

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Commerce PlatformB2C OmnichannelJuly 2026

Pick and Pack: Smarter order filtering for faster fulfillment

Filter and sort orders in Pick and Pack with a new interface designed for faster, more precise fulfillment operations.

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Commerce PlatformB2C OmnichannelJuly 2026

Apple Pay for Checkout V6: One-tap payments on Apple devices

Offer Apple Pay natively on Checkout V6 with a fully integrated, one-tap payment experience optimized for Apple devices.

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Commerce PlatformB2C OmnichannelJuly 2026

Pick and Pack: Multi-language support for warehouse teams

Operate Pick and Pack in multiple languages, including English and French, to meet Canadian localization requirements and support diverse warehouse teams.

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Commerce PlatformB2C OmnichannelJuly 2026

Payment Policies for EBT: Control payment eligibility by SKU and delivery region

Define which payment methods are eligible per SKU and delivery region, enabling EBT/SNAP acceptance and more precise payment control at checkout.

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Commerce PlatformB2C OmnichannelJuly 2026

Sales App Extensibility: Build in-store extensions faster with an AI skill

Extend the Sales App with custom components and use a dedicated AI skill to scaffold, validate, and deploy extensions throughout the full development lifecycle.

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Commerce PlatformB2C OmnichannelJuly 2026

Pick and Pack: Improved in-store pickup flow

Handle in-store pickup orders more efficiently with a refined Pick and Pack flow that reduces manual steps and improves accuracy at the point of handoff.

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