Solutions / By Business Needs
Empower Your CX deploying Autonomous AI Agents for around the Clock availability
VTEX AI agents transform customer service handling order updates, returns, and support inquiries in under 30 seconds — with full native access to your OMS, catalog, and promotions. No middleware. No manual escalations.
Your customers message on WhatsApp. Your team responds in hours. VTEX AI agents close that gap — handling 80%+ of queries autonomously in under 30 seconds, with full access to live order data, returns, and your entire product catalog. No delays. No frustration.
The Business Impact
From Overwhelmed to Automated
From instant responses to seamless escalations, see how agentic customer service drives measurable results.
24/7 Autonomous Support
Deploy AI agents that handle customer inquiries around the clock, resolving issues instantly without human intervention.
Conversational Commerce
Enable customers to browse, ask questions, and complete purchases through natural conversation on any messaging channel.
Instant Issue Resolution
Automatically resolve order status inquiries, returns, and exchanges in under 30 seconds — using live VTEX OMS data. Reduces support ticket volume by 70%. No human needed.
Seamless Human Handoff
When AI reaches its limits, Weni Live Desk escalates to a human agent in under 5 seconds — transferring the full conversation history, customer profile, and order data. Zero context lost. Expert resolution guaranteed.
Commerce Executive Stories
See How Leading Brands Transform Customer Service
"The implementation at Grupo CVLB proves that conversational tools are no longer just support channels, they are strategic business drivers."
"This digital consultant doesn't just answer questions, it proactively recommends products, tracks orders in real time, and re-engages customers who have abandoned their carts."
"The vast majority of customer interactions are now resolved entirely by the AI, with only 8% escalating to a human specialist."
Technical Capabilities
Enterprise-Grade AI Infrastructure
Purpose-built tools to automate support, scale on demand, and delight every customer.
Natural Language Understanding
Advanced NLU models trained on commerce-specific conversations understand customer intent with 98% accuracy — even with typos and colloquialisms.
Secure Transaction Handling
PCI-compliant AI agents can process payments, verify identities, and handle sensitive data while maintaining enterprise-grade security.
Real-Time Order Intelligence
AI agents access live order data, inventory levels, and shipping status directly from VTEX OMS — providing accurate, up-to-the-second information to customers.
Continuous Learning
Self-improving models learn from every interaction — constantly improving response quality and expanding autonomous resolution capabilities.
Omnichannel Presence
Deploy the same AI agent on web chat, WhatsApp, Instagram, Facebook Messenger, and voice channels — with a unified conversation history across all touchpoints.
Sub-Second Response Time
Edge-deployed inference guarantees responses in under 500ms — delivering instant resolution that matches modern customer expectations.
Trusted by industry leaders
and 2,500+ brands worldwideEnter the New Era of Frictionless Customer Service
See how VTEX AI agents resolve real customer queries live — with native OMS access, WhatsApp checkout, and zero middleware. Elevate your customer experience. Elevate your business.