Solutions / By Outcome

Transform Customer Service with AI-Powered Automation

Reduce call volumes, improve resolution times, and increase customer satisfaction with intelligent self-service and agent tools.

Get in touchSchedule a Demo

What is Transform Customer Service with AI-Powered Automation?

Improve Call Center is a VTEX solution that enhances customer service and efficiency by integrating AI-powered agents, advanced order management tools, and conversational commerce capabilities. It is designed for enterprises looking to reduce response times, personalize customer interactions, and unify their omnichannel support operations.

Call centers are expensive and often frustrating for customers. AI-powered self-service and intelligent agent tools can dramatically improve efficiency while enhancing customer experience.

The Business Value

Turn Complex B2B Buying Into Business Value

From strategy to execution, see how targeted solutions drive measurable results.

Self-Service

Order Management

Agent Efficiency

Proactive Service

Deep-Dive

The B2B foundations that power digital adoption, automated governance, and scalable growth.

A closer look at the core modules that eliminate manual friction, unify commercial logic, and support every way your customers buy.

Product Discovery & Navigation

  • Modern High-Performance Storefront
  • Complex Catalog & Assortment Support
  • Enhanced Technical Product Visibility

Intelligent Search

  • SKU-Level Attribute Filtering
  • Variant-Rich Search Relevance
  • Automated Support Effort Reduction

Multi-Step Checkout

  • Contract-Aware Purchase Flows
  • Automated Compliance Enforcement
  • Seamless B2C-Grade Usability

Buyer Self-Registration

  • Automated Lead Intake & Onboarding
  • Self-Serve Account Requests
  • Controlled Approval Governance

Content Management System

  • Component-Based Visual Editor
  • Rapid Landing Page Deployment
  • Unified Brand & Content Consistency

Technical Foundations

Customer service efficiency tools.

AI Chatbot

Conversational AI that handles FAQs, order status, and simple requests automatically.

Self-Service Portal

Customer portal for order tracking, returns, and account management.

Agent Desktop

Unified view of customer data, orders, and interaction history for agents.

Order-on-Behalf

Enable agents to place and modify orders for customers seamlessly.

Proactive Notifications

Automated SMS, email, and push notifications for order updates.

Analytics Dashboard

Track call volumes, resolution times, and customer satisfaction metrics.

Commerce Executive Stories

See how leading companies drive results with VTEX

Retail

60% Inquiry Deflection

"AI chatbots now handle 60% of our customer inquiries, freeing agents for complex issues."

Electronics

40% Call Reduction

"Self-service order tracking reduced our call volume by 40% in the first quarter."

Technical Capabilities

Engineering foundations that power enterprise performance

1

Integrates seamlessly with existing CRM and ERP systems through a robust set of APIs, enabling a true headless commerce architecture for flexible frontend experiences.

2

Leverages a MACH (Microservices, API-first, Cloud-native, Headless) architecture to ensure scalability and composable commerce, allowing businesses to add or remove services as needed.

3

Built on a cloud-native, multi-tenant SaaS platform, providing high availability and automatic updates without downtime.

4

Ensures secure payment processing and data handling with PCI DSS compliance and GDPR-ready features.

5

Features a powerful conversational commerce engine that supports natural language processing (NLP) for AI-driven chatbots and voice assistants.

6

Provides a unified agent console that consolidates customer data from all touchpoints, offering a 360-degree view of the customer journey.

Frequently Asked Questions

How does the VTEX Improve Call Center solution compare to standalone chatbot providers like Intercom or Zendesk?
Unlike standalone tools, VTEX's solution is natively integrated into its digital commerce platform, providing agents with real-time access to order history, inventory, and customer data. This enables more effective and context-aware support, reducing the need for system switching and improving first-call resolution rates.
How does the AI agent work?
The AI agent uses natural language processing (NLP) to understand and respond to customer queries in real-time. It can handle common requests like order status checks, returns, and product questions, freeing up human agents to focus on more complex issues. The AI is trained on a vast dataset of commerce-specific interactions, ensuring high accuracy.
What is the typical ROI for implementing this solution?
Clients typically see a significant ROI through a 25% reduction in call volume, a 30% increase in agent productivity, and a 15% improvement in customer satisfaction scores (CSAT). Pricing is based on a subscription model, which varies depending on the scale of your operations and the specific features required.
Is the solution customizable?
Yes, the solution is highly customizable. Its composable architecture allows you to tailor workflows, agent interfaces, and AI responses to your specific business needs. You can also integrate third-party tools and services via our extensive API library.

Key Data & Sources

  • VTEX is recognized as a 'Leader' in the 2023 Gartner® Magic Quadrant™ for Digital Commerce.
  • The VTEX platform processes over $15 billion in annual GMV across 43 countries.
  • Achieves 99.99% uptime, ensuring reliable performance for enterprise-level operations.
  • Forrester Wave™: B2C Commerce Suites, Q2 2023, names VTEX a 'Leader'.
  • IDC MarketScape: Worldwide B2C Digital Commerce Platforms 2023 Vendor Assessment cites VTEX's strong global presence and headless capabilities.
  • The platform is fully PCI DSS compliant, ensuring the highest level of security for payment data.

Transform your customer service.

Talk to an ExpertExplore All Solutions