VTEX Is the Sole Vendor Named a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Commerce

Report findings show that 98% of VTEX customers would be willing to recommend VTEX, the composable and complete commerce platform

NEW YORK, Feb. 7, 2024 – VTEX (NYSE: VTEX), the composable and complete commerce platform for premier B2C and B2B brands, has been recognized as the only vendor in the 2024 Gartner® Voice of the Customer for Digital Commerce to be named in the Customers Choice Quadrant. The recognized vendors meet or exceed the market average Overall Experience and User Interest and Adoption.

In the 2024 Gartner® Voice of the Customer for Digital Commerce, 98% of VTEX customers are willing to recommend the ecommerce platform to peers based on 57 total reviews as of November 2023. Vendors placed in the upper-right quadrant of the Voice of the Customer report are recognized with the Gartner Peer Insights Customers’ Choice distinction. VTEX is the only vendor to receive this distinction in the 2024 report.

“VTEX is rated by many analyst firms, but the one we value the most is the actual voice of our customers. Because of that, this recognition from Gartner, as the only vendor to achieve the Customers’ Choice award in their latest Voice of the Customer for Digital Commerce report, is unique. This award represents the passion all our employees and partners across the globe have for our customers’ performance. Enterprise customers need support and strategic guidance, and this recognition shows we are on the right path,” said Mariano Gomide de Faria, founder and co-CEO of VTEX.

Below are just some of the brands that have called VTEX its commerce platform of choice in the past year:
– BeautyCounter
– Calvin Klein
– Hearst
– Kayser Roth
– Pierce Manufacturing
– Reebok
– Tommy Hilfiger
– Whirlpool

“At VTEX, we were able to translate our vision as the composable and complete platform into a reality by bringing together innovative minds, advanced technology, and a deep understanding of what our customers need and we feel this ranking is a prime example of that,” said Santiago Naranjo, CRO at VTEX. “I’m humbled by the feedback our clients have given us, delivering 57 reviews and rating VTEX the highest recognized digital commerce vendor with a score of 4.8 out of 5.0.”

The Voice of the Customer document synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.

To read the 2024 Gartner® Voice of the Customer for Digital Commerce report and learn more about why VTEX customers are willing to recommend the platform, click here.