Commerce Executive Stories
Commerce Executive Stories
Discover how the world's leading brands are transforming their digital commerce with VTEX. Filter by product, vertical, or business need to find stories relevant to your business.
Featured Stories
Intimissimi: How AI Scaled Support and Doubled Customer Service Capacity
Intimissimi
Intimissimi leveraged the VTEX CX Platform to scale its customer service without compromising the sophistication of its customer relationships, achieving 70% reduction in traditional channel inquiries and doubling service capacity.
How Automated Stockout Management Protected Revenue and Generated 1855% ROI for Lojas Rede
Lojas Rede
Lojas Rede automated product substitution during Black Friday using the VTEX CX Platform, saving 40% of stockout orders and preserving millions in revenue.
Digitalizing a Traditional Market: How Nossa Farmácia Achieved 68% Online Growth with VTEX [VIDEO]
Nossa Farmácia
Grupo Nossa Farmácia transformed from a traditional, neighborhood-bound pharmacy network into an omnichannel digital leader in Portugal, achieving 68% growth in year one and expanding to 400+ locations.
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Intimissimi: How AI Scaled Support and Doubled Customer Service Capacity
Intimissimi
Intimissimi leveraged the VTEX CX Platform to scale its customer service without compromising the sophistication of its customer relationships, achieving 70% reduction in traditional channel inquiries and doubling service capacity.
How Automated Stockout Management Protected Revenue and Generated 1855% ROI for Lojas Rede
Lojas Rede
Lojas Rede automated product substitution during Black Friday using the VTEX CX Platform, saving 40% of stockout orders and preserving millions in revenue.
Digitalizing a Traditional Market: How Nossa Farmácia Achieved 68% Online Growth with VTEX [VIDEO]
Nossa Farmácia
Grupo Nossa Farmácia transformed from a traditional, neighborhood-bound pharmacy network into an omnichannel digital leader in Portugal, achieving 68% growth in year one and expanding to 400+ locations.
Efficiency and Connection: How C&A Transformed Its Customer Service Hub with the VTEX CX Platform
C&A
By prioritizing the customer journey and seamless data ecosystem integration, the fashion retail giant achieved an 82.6% satisfaction rate, turning support into a powerful relationship-building engine.
Poloar and STR boost revenue by 38% with VTEX FastStore
Poloar and STR boost revenue by 38% with VTEX FastStore
After running a structured A/B test, UNIAR Group's brands Poloar and STR chose VTEX FastStore to scale their digital operations—achieving significant gains in performance and revenue.
Al’s Sporting Goods Goes Headless with VTEX and deco.cx
Al’s Sporting Goods Goes Headless with VTEX and deco.cx
Al’s Sporting Goods embraced VTEX’s pragmatic composability approach to build a more flexible and future-ready ecommerce experience.
VTEX CX in Sports Retail: How Marti Achieved a 280x ROAS with Conversational AI
VTEX CX in Sports Retail: How Marti Achieved a 280x ROAS with Conversational AI
Discover how Mexico's leading sports retailer transformed fragmented support channels into a unified, AI-powered revenue engine, achieving a historic 27,900% ROI in just two months.
Scaling Excellence: How Grupo Líder Reached 92% Automated Support and 16% Growth with the WhatsApp Conversational Tool on VTEX CX
Grupo Líder
Discover how one of Northern Brazil's largest retail conglomerates unified sales, tracking, and support inside a single WhatsApp channel—handling 8,000+ AI-initiated interactions per month and 50,000 site visits without adding a single support agent, powered by VTEX CX.
How Carajás Scaled Conversions 15x Using WhatsApp and VTEX CX
Carajás
Carajás Home Center has successfully turned WhatsApp into a high-performance sales engine. By integrating the VTEX CX Platform into its core operations, the brand did more than just automate workflows—it re-engineered the shopping journey, turning operational friction into measurable revenue growth.
Leading Footwear Retailer Scales Customer Service by 91% with VTEX CX Platform
Leading Footwear Retailer Scales Customer Service by 91% with VTEX CX Platform
With a resolution rate exceeding 95%, the brand reduced human hand-offs to just 5.41%, optimizing operational overhead. The implementation of VTEX CX Platform transformed the operation, scaling from 860 to over 10,500 monthly contacts.
Digital Concierge Doubles Conversion for Home Improvement Giant
Home Improvement & Decor Retailer
The implementation of an AI-powered agent on product detail pages surged conversion rates from 3.4% to 7.4%, generating over R$130k in direct revenue during month one.
1,524% ROI: How a Furniture Retailer Turned WhatsApp into a Revenue Engine
Villareal Furniture
In just 30 days, a major Mexican furniture chain validated the efficiency of VTEX CX, achieving a 14.12% conversion rate with minimal initial investment.
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