Commerce Stories
Commerce Stories
Discover how the world's leading brands are transforming their digital commerce with VTEX. Filter by product, vertical, or business need to find stories relevant to your business.
Featured Stories
Intimissimi: How AI Scaled Support and Doubled Customer Service Capacity
Intimissimi
Intimissimi leveraged the VTEX CX Platform to scale its customer service without compromising the sophistication of its customer relationships, achieving 70% reduction in traditional channel inquiries and doubling service capacity.
How Automated Stockout Management Protected Revenue and Generated 1855% ROI for Lojas Rede
Lojas Rede
Lojas Rede automated product substitution during Black Friday using the VTEX CX Platform, saving 40% of stockout orders and preserving millions in revenue.
Digitalizing a Traditional Market: How Nossa Farmácia Achieved 68% Online Growth with VTEX [VIDEO]
Nossa Farmácia
Grupo Nossa Farmácia transformed from a traditional, neighborhood-bound pharmacy network into an omnichannel digital leader in Portugal, achieving 68% growth in year one and expanding to 400+ locations.
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Agentic CX in Sports Retail: How Martí Achieved a 280x ROAS with Conversational AI
Deportes Martí
For retail giants like Deportes Martí, Mexico’s leading sports retailer, fragmented support channels often represent the single greatest drain on operating margins. Facing the challenge of centralizing omnichannel operations while simultaneously pivoting passive support into a high-octane revenue engine, the brand deployed VTEX Agentic CX. The result was not just a drastic reduction in human channel saturation, but the unlocking of a historic 27,900% ROI.
How Grupo Angeloni Unified Channels, Recovered Over R$1.4MM+ in Abandoned Carts, and Outperformed CSAT Benchmarks with VTEX CX Platform
Grupo Angeloni
One of Southern Brazil’s largest retail conglomerates automated 65% of its customer support, recovered over $250K+ in WhatsApp revenue, and significantly boosted customer satisfaction across three distinct business units.
Electrolux Digitalizes B2B Sales with VTEX
Electrolux
Compra Parceiros centralizes orders, quotes, and services in a single digital journey, increasing customer self-service and sales team efficiency.
Medley Achieves Over 11x ROAS with Full-Funnel Campaign
Medley
In partnership with VTEX Ads Platform and Globo, Medley connected awareness and conversion in a full-funnel strategy that delivered over 11x ROAS.
NIVEA Grows 1,113% in AdsGMV with VTEX Ads on Black Friday
NIVEA
NIVEA achieved 1,113% growth in AdsGMV during Black Friday using VTEX Ads Platform to boost its presence across retail digital channels.
How ADCOS Automated 60% of Customer Service and Elevated CSAT to 94%
ADCOS
Leveraging Agentic AI, the leading dermo-cosmetics brand achieved a 94.3% satisfaction rate, transforming its support into a high-performance consultative channel.
Agentic Efficiency: How Promofarma Cut Human Service Volume by 50% with VTEX CX
Promofarma
Promofarma restructured its customer service operation with VTEX CX Platform, replacing fragmented processes with a unified journey that boosted human team performance and guaranteed a 73% CSAT.
Hinode Migrates Its B2B Operation from a Legacy Platform to VTEX
Hinode
By migrating to VTEX, Hinode brought its B2B and B2C operations under one roof, streamlining processes and gaining the flexibility to scale its direct-selling model digitally.
Beyond Insurance: How Grupo Ageas Portugal Built a Preventive Health Ecosystem with VTEX Marketplace
Grupo Ageas Portugal
Grupo Ageas Portugal transformed its relationship with healthcare customers by launching the Médis Marketplace, increasing customer touchpoints by up to seven times and doubling the channel growth of their launch partner, Nossa Farmácia.
Efficiency and Connection: How C&A Transformed Its Customer Service Hub with the VTEX CX Platform
C&A
By prioritizing the customer journey and seamless data ecosystem integration, the fashion retail giant achieved an 82.6% satisfaction rate, turning support into a powerful relationship-building engine.
Poloar and STR boost revenue by 38% with VTEX FastStore
Poloar and STR boost revenue by 38% with VTEX FastStore
After running a structured A/B test, UNIAR Group's brands Poloar and STR chose VTEX FastStore to scale their digital operations—achieving significant gains in performance and revenue.
Al’s Sporting Goods Goes Headless with VTEX and deco.cx
Al’s Sporting Goods Goes Headless with VTEX and deco.cx
Al’s Sporting Goods embraced VTEX’s pragmatic composability approach to build a more flexible and future-ready ecommerce experience.
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