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VTEX Community: powering collaboration in the digital commerce ecosystem

Cassiane Vilvert
Cassiane Vilvert May 26, 2021
VTEX Community: powering collaboration in the digital commerce ecosystem

Inspired by our charter, where we committed to sharing valuable knowledge that shapes the industry, advancing solutions that unlock this future, I’m now proud to announce that we’re evolving the VTEX Community, aiming to make ecommerce even easier to co-create. 

The purpose of the Community 

We wanted to find a way for customers, partners, agencies to build relationships with one another – share their expertise, learn from other experts, and maximize the potential VTEX has to offer. 

The VTEX Community has the purpose of being a public space where the ecosystem can share knowledge to keep up with the fast-paced digital commerce environment.  

Rebuilding the VTEX Community with and for the ecosystem

The Collaborative Commerce and Composable Commerce approaches make us believe that the future of digital commerce is more open and will be built upon successful partnerships between the ecosystem.

As our clients grow in these strategies, VTEX also needs to scale, change and adapt. Along this path, we’re confronted with different challenges – from new languages to contemplate, such as Japanese, to innovative use cases – while working to suit the needs of our customers around the globe. 

But we’re not in this alone. Partners and agencies are substantial stakeholders who accumulate knowledge about the market, industry, and technology – and a new restructured Community can now cover all this information. 

A place for peer-to-peer conversations

The ecosystem brings incredible expertise and creativity to the VTEX platform – whether it’s a live streaming shopping app, a headless marketplace blending shopping and banking, a geo-location strategy that transforms operational efficiency, or even creating out-of-the-box custom apps for just about anything.

While these incredibly innovative cases are being built, they also need a place to be shared – not just from the standpoint of the story, but the behind-the-scenes, the “how-to.” That’s where VTEX Community takes place: as a way to empower customers to share and support one another with their wealth of product knowledge and insight. 

Community members can join group discussions relevant to their industry, check out what’s new, and be amongst the first to gain access to new products and resources – all that on top of our official support resources such as our support ticket system, Help Center, and Developer Portal.

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Discovering the community 

Our users are the bedrock of the VTEX Community, and our vision is that the members will be the driving force behind it, engaging in meaningful conversation and being guided by the VTEX team that will be moderating and driving collaboration. 

  • As an ecommerce operator, you can expect the VTEX Community to be a place where you meet with digital commerce specialists all over the world and get your business set up for success, asking questions regarding how to achieve specific goals in the VTEX Admin panel, as well as discuss best practices for different business models and industries, such as B2C, Retail, B2B, Marketplace, Omnichannel. 
  • As a developer, the VTEX Community is a space for you to ask anything and everything about how to achieve specific goals when developing apps using VTEX IO, building custom components and developing plug-and-play apps for distribution in the VTEX App Store, and design a new theme or adjust your store layout for a refreshed shopping experience.
  • As a partner or agency, you’ll be able to ask questions about the learning paths and exams available for you to become a VTEX partner or certified professional. Also, you’ll have information about how to orchestrate data and services from multiple sources seamlessly, building integrations powered by our API-first platform.

As we expanded globally, having customers worldwide, the VTEX Community changed to an English-first experience. 

Besides the page/site interface adapting to the language you selected in your profile settings, we have also created VTEX categories in your native language for you to ask questions in languages other than English. 

Besides that, you can find topics well organized, sorted by categories, such as:

And it’s just the start! In partnership with our customers and ecosystem, we’re excited to broaden the community. It will be amazing to have you with us on this journey, so whether you’re just browsing or searching for something specific, check out the VTEX Community and invite your colleagues. 

Also, we’ll keep listening to our customers and the ecosystem to address their main needs and would love to hear your feedback at community@vtex.com.

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