Operations

Black Friday 2021 Statistics: VTEX customers triple 2019 sales

Júlia Miozzo
Júlia Miozzo December 10, 2021
Black Friday 2021 Statistics: VTEX customers triple 2019 sales

As one of the most important shopping days of the year for retailers, Black Friday is also a huge priority for VTEX. From the start of 2021, we’ve been preparing for the holiday shopping season that kicks off in November, but especially for Black Friday, Cyber Monday and the days that follow, as this critical holiday shopping period that emerged in the United States keeps registering astonishing sales for VTEX customers. 

In this blogpost, you will learn how leading global brands that rely on VTEX for their digital commerce business nailed Black Friday sales this year and discover a few trends to make your next peak event even more successful.

2020: A retrospective

Looking back at 2020, the world saw its greatest Black Friday ever take place. Black Friday statistics highlight that, globally, online and in-store sales increased by 139%, with the Americas region having the most prolific Black Friday shoppers. 

With over 2,500 stores operating in 32 locations, VTEX customers experienced similarly astonishing growth. On the 27th of November 2020, the official Black Friday day, VTEX clients sold more than 50.4 million items, with over 28 million SKUs and saw an average of five items per order and a 3.26% conversion rate (in B2C). These results encompass all purchases made in the online stores that use VTEX as their commerce platform.

2021: Expectations and results

Once again, the estimates and expectations for Black Friday 2021 were as high as the results from the previous year, but for the first time ever the sales from digital channels saw a slight decrease globally compared to the previous year. There are macroeconomics factors at play, such as the global economic slowdown, high inflation and supply chain issues. 

But this contraction can be, in part, explained by people’s desire to shop in store after almost two years of a pandemic and lockdowns: pick-up in-store orders, largely driven by Black Friday deals, increased by 70% in the month of November, reinforcing the tendency that an omnichannel experience is what customers are looking for. 

Now that we have had a look at global online sales for November 2021, let’s zoom into VTEX and our customers’ results. 

VTEX customer results in November 2021

This year, VTEX customers saw robust performance during the month of November. They reached their sales peak on Black Friday, November 26, at 7:00 pm ET, when the VTEX platform registered a rate of 1,867 orders per minute

The Gross Merchandise Value (GMV) processed through the VTEX Commerce Platform in November totaled $1.3 billion USD, a number that represents a 17% increase over the same month last year and nearly triple the GMV from the same shopping period in 2019. Also, on a two-year basis, VTEX customer compound growth during the same period was 63%, showing how VTEX has helped brands and retailers accelerate their digital commerce business in the last two years. 

In the opening of the 2021 holiday shopping season, which started with Black Friday and Cyber Monday, VTEX enabled 1.4 million consumer orders globally, which represents a 25% increase in the number of orders compared to November 2020 and a 2.6 times the volume compared to November 2019. This demonstrates the long-term trend of consumers spending more online and the growing penetration of digital commerce as a percentage of total retail sales. 

Looking regionally, the VTEX customers that saw the highest increases in GMV were located in Brazil, Argentina, Peru, Mexico and Italy, indicating a consumer preference for online shopping during Black Friday and the entire month of November. This aligns with eMarketer data showing Brazil (26.8%), Argentina (26%) and Mexico (21.1%) among the top 5 countries with the highest growth rates in 2021, globally.

On a year-over-year basis, the GMV generated by VTEX customers that operate online marketplaces more than doubled. These companies leverage VTEX’s native marketplace capabilities to expand their catalogs and increase product assortment. By selling products from third-party sellers, VTEX customers can become a one-stop-shop for end-consumers and tap into new sources of revenue. 

Growth by verticals

During the Black Friday 2021 week, statistics show that a few specific verticals experienced tremendous growth in the more than 32 countries where VTEX customers operate online stores. These segments include, beauty & health, grocery and apparel & accessories, which witnessed a respective growth of 53%, 41% and 26% in GMV on a year-over-year basis.

Certainly not a coincidence, these also happen to be the most popular categories in general for online shopping in 2021, as shoppers are getting used to buying these products online, following the trend that started with COVID-19 lockdown policies. 

“VTEX’s November performance confirmed that while the pandemic accelerated ecommerce growth, the trend is here to stay and is gaining further momentum,” says Mariano Gomide de Faria, founder and co-CEO at VTEX. “Consumers who chose digital commerce in the past have stayed loyal, and new shoppers are appreciating the same usability and convenience. The trend towards buyers purchasing across various verticals and non-traditional categories is even more promising for future growth in digital commerce,” concludes Faria.

Forward-looking Statements

This document contains forward-looking information and forward-looking statements within the meaning of applicable securities laws (“forward-looking statements”), including statements with regard to commerce trends. Words such as “expects”, “anticipates” and “intends” or similar expressions are intended to identify forward-looking statements. 

These forward-looking statements are subject to the inherent uncertainties in predicting future results and conditions and no assurance can be given that these trends will continue. VTEX undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as may be required by law.

All data presented here (including worldwide sales) is approximate and is based on various assumptions. All data is unaudited and is subject to adjustment. All growth rates presented are FX neutral.

Keep reading: Related stories
Operations

Ecommerce benefits: Industries most in need of new capabilities

Even before the pandemic, ecommerce was growing in popularity. But COVID-19 has made ecommerce the new normal for…

Kristin Schepici
Kristin Schepici
Operations

5 benefits of SaaS and a cloud commerce ecosystem

Despite the popularity of cloud computing, many established companies are still using their old-school, on-premise technologies. Unfortunately, those…

Kristin Schepici
Kristin Schepici
Operations

The advantages of streamlined business solutions

All businesses have one goal ⏤ to grow. But going big can also make you go broke. From…

Kristin Schepici
Kristin Schepici
Operations

Black Friday 2021: Insights and learnings, from our team to yours

As the ecommerce ecosystem evolves and changes, each big retail event like Black Friday 2021 brings us not…

Júlia Miozzo
Júlia Miozzo
Operations

Why DTC stands for more than just direct-to-consumer

When it comes to naming the direct-to-consumer business model, two acronyms are commonly seen, DTC or D2C. Both…

Júlia Miozzo
Júlia Miozzo
Operations

Ecommerce 101: All you need to know about it

Nowadays, running an ecommerce operation is a must for premium retailers and brands selling any product or service.…

Júlia Miozzo
Júlia Miozzo
Operations

Amazon Fresh: How is it reinventing online grocery shopping?

Much has been said about how the COVID-19 pandemic became both a challenge and an opportunity for businesses…

Júlia Miozzo
Júlia Miozzo
Operations

The particularities of online grocery logistics

As was seen after the COVID-19 pandemic took place, the grocery industry is taking its businesses to the…

Júlia Miozzo
Júlia Miozzo
Operations

10 things I wish I knew before replatforming an ecommerce operation

Ask anyone leading a digital commerce business what’s most frustrating about digital transformations and they’ll tell you it’s…

Jared Blank
Jared Blank
See More