Customer Stories

The VTEX customer voice: Unleashing business agility

Kristin Schepici
Kristin Schepici August 22, 2023
The VTEX customer voice: Unleashing business agility

VTEX recently celebrated the 2-year anniversary of its IPO, by hosting investors and customers at the New York Stock Exchange. In the short video below, our customers shared their experiences in the market, including commerce platform migration stories, and how VTEX is enabling them to achieve strong results. This blog summarizes some the top findings.

Embracing Agility: The Core Motivation

The decision to migrate to a new digital commerce platform is a big one and must have strong motivations. For the multi-Billion-dollar beauty company Belcorp, the decision to migrate lied with two fundamental motivations: business agility and solution agility. Business agility encompasses the ability to quickly adapt and respond to changing market dynamics, customer preferences, and emerging trends.

Solution agility is achieved when businesses are no longer constrained by an amalgomation of best-of-breed platforms through complex integrations. Instead, merchants should be able to leverage an ecommerce platform that acts as the backbone of commerce and seamlessly accommodates a wide variety of business models like B2B, B2C, and marketplace.. Eliminating costly integrations translates to dramatically faster timelines for implementation, giving businesses more breathing room to focus on adding value and enhancing the customer experience.

Future-Proof Investments and a Composable Architecture

A crucial aspect of any technology investment is being future-proof. While history shows us that no technology can be truly future-proof, it’s essential for online merchants to select technologies that levarage modern technology paradigms and so are adaptable for the forseeable future. In other words, businesses want to ensure that their chosen solution meets their current needs and can evolve with the industry.

As Belcorp highted in the video, composable and complete architectures are a cornerstone of being future-proof in ecommerce. These architectures represent a balance between modularity and completeness, allowing businesses to assemble and disassemble functionalities as needed while maintaining a cohesive and integrated ecosystem.

Expansive API and Functional Boundaries

Everyone wants technology to be flexible, but it’s also possible to have too much of a good thing. Many businesses stuck on legacy platforms have found themselves confined by rigid boundaries regarding functionality. Embracing an API-driven approach breaks down these limitations, offering a world of expandability that empowers businesses to build upon the platform’s foundation. At the same time, VTEX’s opinionated and comprehensive architecture means online merchants don’t need to build everything from scratch and can instead utilize powerful technology used by some of the largest brands worldwide like Walmart, Carrefour, and Samsung.

The Voice of Experience

While this summary provides a glimpse into the motivations and benefits of migrating to VTEX’s digital commerce solution, the real story comes to life in The Customer Voice video.

In this video, speakers share their first-hand experiences and insights into how they have transformed their approach to ecommerce, opening doors to agility, innovation, and a brighter future.

As more companies recognize the transformative potential of composable architecture, visionary leadership, and expansive API, they are positioning themselves at the forefront of ecommerce evolution. The choice is clear: it’s time to harness the power of VTEX and redefine what’s possible in the digital marketplace.

Keep reading: Related stories
Customer Stories

Transforming B2B Commerce: How Stanley Black & Decker is Paving the Way for the Future

For over 180 years, Stanley Black & Decker has stood as a symbol of quality in the tools…

Kristin Schepici
Kristin Schepici
Customer Stories

How Paragon Sports Elevated Store Efficiency with VTEX’s Certified User Program

Ecommerce is extremely challenging, with growing competition, shrinking margins, and ever-evolving customer expectations. Launching a robust ecommerce site…

Jordan Jewell
Jordan Jewell
Customer Stories

How the B2B Marketplace Model Can Ensure Your Business’s Resilience

Your retail business has built a strong base of loyal customers. You’ve developed a reliable manufacturing process and…

Jordan Jewell
Jordan Jewell
Customer Stories

Revolutionizing Grocery Delivery: How H Mart’s Partnership with Uber and VTEX is Shaping the Future of Online Grocery

We’re excited to be at the forefront of digital transformation in the grocery sector, exemplified by our latest…

Jordan Jewell
Jordan Jewell
Customer Stories

Transforming the B2B Distribution Market in Digital Commerce

Part 2 of our MasterB2B Fireside Chat episode delves deeper into the ongoing digital transformation in traditional B2B…

Jordan Jewell
Jordan Jewell
Customer Stories

Unveiling a World-Class B2B Digital Experience: Insights from the Frontlines

The MasterB2B Fireside Chat series highlights key issues for manufacturers and distributors through industry practitioners and expert insights.…

Jordan Jewell
Jordan Jewell
Institutional

VTEX is the Sole Vendor Recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Commerce

B2C and B2B brands have spoken: VTEX has been named the sole Customers’ Choice in the 2024 Gartner®…

Thalita Uba
Thalita Uba
Institutional

VTEX named a Leader in IDC MarketScape for B2C Digital Commerce Applications for Midmarket Growth

VTEX has been named a Leader in the IDC MarketScape: Worldwide B2C Digital Commerce Applications for Midmarket Growth 2024…

Thalita Uba
Thalita Uba
Institutional

VTEX recognized as a Leader for B2B Digital Commerce Applications by IDC MarketScape

VTEX, The Composable and Complete Commerce platform, has been named a ‘Leader’ in IDC MarketScape: Worldwide Midmarket Growth…

Lalo Aguilar
Lalo Aguilar
See More