Institutional

VTEX is the Sole Vendor Recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Commerce

Thalita Uba
Thalita Uba February 7, 2024
VTEX is the Sole Vendor Recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Commerce

B2C and B2B brands have spoken: VTEX has been named the sole Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Commerce report.

The vendors recognized in the report meet or exceed the market average Overall Experience and also User Interest and Adoption, and VTEX is the only vendor placed in the upper-right quadrant of the report, being recognized with the Gartner Peer Insights Customers’ Choice distinction.

With a staggering 98% of customers expressing their willingness to recommend the composable and complete platform to their peers and the highest average rating (4.8 of 5.0), this prestigious acknowledgment reflects VTEX’s commitment to exceeding expectations and providing exceptional solutions with its pragmatic composability approach.

“At VTEX, we were able to translate our vision as the composable and complete platform into a reality by bringing together innovative minds, advanced technology, and a deep understanding of what our customers need, and we feel this ranking is a prime example of that,” said Santiago Naranjo, CRO at VTEX. “I’m humbled by the feedback our clients have given us, delivering 57 reviews and rating VTEX the highest recognized digital commerce vendor with a score of 4.8 out of 5.0.”

Below are just some of the brands that have called VTEX its commerce platform of choice in the past year:

  • BeautyCounter
  • Calvin Klein
  • Hearst
  • Kayser Roth
  • Pierce Manufacturing
  • Reebok
  • Tommy Hilfiger
  • Whirlpool

The Voice of the Customer report synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.

To read the 2024 Gartner® Voice of the Customer for Digital Commerce report and learn more about why VTEX customers are willing to recommend the platform, click here.

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