Agreements

Master Services Agreement

The Master Services Agreement is a Service Agreement consisting of the policies that govern the use of the VTEX ecommerce pThe Master Services Agreement consists of the policies that govern the use of the VTEX ecommerce platform services as per the terms of the Agreement executed between the Contractor and the Contracting Party.

Click and download

VTEX Commerce – Master Agreement USA [English]

VTEX Commerce – Master Agreement USA [Spanish]

VTEX Commerce – Master Agreement Brazil [Portuguese]

VTEX Commerce – Master Agreement EMEA [English]

VTEX Commerce – Master Agreement EMEA [Spanish]

VTEX Commerce – Master Agreement EMEA [French]

VTEX Commerce – Master Agreement EMEA [Italian]

VTEX Commerce – Master Agreement LATAM [Spanish]


Partner Agreement

The Master Partner Agreement is a contract that establishes the general terms and conditions for a commercial partnership between VTEX and the partner. This Agreement aims to regulate the partner’s participation in the VTEX Partnership Program.

Click and download

VTEX Commerce – Partner Agreement [UK – USA]

VTEX Commerce – Partner Agreement [Brasil]

VTEX Commerce – Partner Agreement [Spanish]


SLA Agreements

The Service Level The Service Level Agreement (SLA) is a policy that governs the use of the VTEX ecommerce platform (VTEX COMMERCE) under the terms of the agreement executed between VTEX and the Contracting Party.

Click and download

VTEX Commerce – SLA Agreement [English]


End user license agreement

The End-User License Agreement is a contract that regulates the use of the software provided by VTEX. It explains several topics, such as:

  • The ownership of the software;
  • The granting of the software license;
  • What can and cannot be done with the software;
  • VTEX’s rights over the software;
  • How users’ data will be processed; and
  • VTEX’s liabilities when clients use the software.
Click and download

End User License Agreement [English]

End User License Agreement [Portuguese]

End User License Agreement [Spanish]


Copyright Notice

The Copyright Notice is used to respond to notifications of alleged copyright infringement appropriately. The information required for each type of notification is consistent with the elements specified in the US DMCA and other global standards.

VTEX Digital Millenium Copyright Act Policy US – [English]

VTEX Copyright Policy Global – [English]