Agreements

Master Services Agreement

The Master Services Agreement is a Service Agreement consisting of the policies that govern the use of the VTEX ecommerce platform services in accordance with the terms of the Agreement between the Contractor and the Contracting party.

This Service Agreement (“MASTER AGREEMENT”) consists of the policies that govern the use of the VTEX ecommerce platform services in accordance with the terms of the Agreement between the Contractor and the Contracting party.

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VTEX Commerce – Master Agreement USA [English]

VTEX Commerce – Master Agreement USA [Spanish]

VTEX Commerce – Master Agreement Brazil [Portuguese]

VTEX Commerce – Master Agreement Europe [English]

VTEX Commerce – Master Agreement Europe [Spanish]

VTEX Commerce – Master Agreement Europe [French]

VTEX Commerce – Master Agreement Europe [Italian]

VTEX Commerce – Master Agreement Latam [Spanish]


Partner Agreement

The Master Partner Agreement is a Contract that establishes the general terms and conditions for a commercial partnership between VTEX and the partner. The purpose of this Agreement is to regulate the partner participation in the VTEX Partnership Program.

The purpose of this Agreement is to regulate your participation in the VTEX Partnership Program.

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VTEX Commerce – Partner Agreement [UK – USA]

VTEX Commerce – Partner Agreement [Brasil]

VTEX Commerce – Partner Agreement [Spanish]


SLA Agreements

The Service Level Agreement (SLA) is a policy governing the use of the VTEX ecommerce platform (VTEX COMMERCE) under the terms of the agreement between VTEX and the contracting party.

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VTEX Commerce – SLA Agreement [English]


End user license agreement

The End User License Agreement is a Contract that regulates the use of the Software provided by VTEX. It explains several topics, such as:

  • How ownership of the software will work,
  • How the license for using the software will be granted, 
  • What can and cannot be done with the software, 
  • What VTEX’s rights over the software are, 
  • How user’s data will be processed, 
  • What are VTEX’s liabilities when the client uses the software?
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End user license agreement [English]

End user license agreement [Portuguese]

End user license agreement [Spain]


Copyright Notice

VTEX notice is to appropriately respond to notifications of alleged copyright infringement. This page outlines the regulations and provides the information required in relevant notices. The information required for each type of notification is consistent with the elements specified in the DMCA in the US and global standards.

VTEX Digital Millenium Copyright Act Policy US – [English]

VTEX Copyright Policy Global – [English]