8 Tips for Superior Digital Customer Service [infographic]
Your support team is very likely overloaded from the disruption caused by the pandemic. Support teams across industries report that inbound call volume has grown significantly since the outbreak, in many cases by more than 50%.
The sudden shift to work-from-home models presents new challenges in productivity and management. Digital customer service strategies can effectively address your customers’ needs while enabling your support team to overcome many of the issues they may be facing.
Here are some tips to help your support teams:
For more tips, check out our ebook, 5 Rapid Response Strategies to Advance Digital Commerce.