Operations

8 Tips for Superior Digital Customer Service [infographic]

Kristin Schepici
Kristin Schepici July 17, 2020
8 Tips for Superior Digital Customer Service [infographic]

Your support team is very likely overloaded from the disruption caused by the pandemic. Support teams across industries report that inbound call volume has grown significantly since the outbreak, in many cases by more than 50%.

The sudden shift to work-from-home models presents new challenges in productivity and management. Digital customer service strategies can effectively address your customers’ needs while enabling your support team to overcome many of the issues they may be facing.

Here are some tips to help your support teams:

See the infographic

For more tips, check out our ebook, 5 Rapid Response Strategies to Advance Digital Commerce.

Keep Reading: Related Stories
Operations

From fashion to grocery: How Miniprix reinvented themselves in just one week

In the age of coronavirus, fashion took a step back – and fashion retailers took a hit. Miniprix,…

Andreea Pop
Andreea Pop
Operations

Changing Horses: How Equinavia’s move to VTEX allowed for improved ecommerce capabilities and reduced costs

Whether it’s the horse-rider relationship or the brand-technology partnership, collaboration means everything. As a 40 year old equestrian…

Kristin Schepici
Kristin Schepici
Operations

“A transformational partnership”: How VTEX and Diginius are helping Lawpack leap into the digital age

“Nothing can be said to be certain, except death and taxes” – and quite possibly, signing a contract.…

Jade Maravillas
Jade Maravillas
Operations

European fashion brand grows 55% YoY with VTEX

In early 2018, the European fashion brand Lion of Porches chose VTEX Commerce Cloud as its e-commerce platform…

Allan Chung
Allan Chung
Operations

Rapid response in times of crisis: The Calimax success story

Since the World Health Organization (WHO) declared the COVID-19 a pandemic, in March 2020, it feels like the…

Roney Almeida
Roney Almeida
Operations

Exploring marketplace business models with Gorilla Group [video]

Randy Kohl, Head of Marketing, Gorilla Group recently shared his advice for exploring marketplace business models. Success today…

Kristin Schepici
Kristin Schepici
Management

Crisis Management Checklist for ecommerce

The crisis brought about by COVID-19 has a detrimental effect on the entire retail sector, even though your…

Alexandre Soncini
Alexandre Soncini
Operations

Your Guide to Running a Successful Cross-Border eCommerce Operation

Anybody who does business online knows that the global online trade is massive – but did you know…

Alexander Rodriguez
Alexander Rodriguez
Operations

Brands Going Global: Top 5 Considerations

Taking your brand global is one of the best ways to expand your market presence and bolster your…

Alexander Rodriguez
Alexander Rodriguez
See More