Institutional

VTEX is the only vendor rated top 5 for all use cases in the 2023 Gartner Critical Capabilities for Digital Commerce Report

Mihai Popa
Mihai Popa September 5, 2023
VTEX is the only vendor rated top 5 for all use cases in the 2023 Gartner Critical Capabilities for Digital Commerce Report

Making a platform migration decision is hard. In a world filled with buzzwords and marketing jargon, cutting through the noise to find the right solution for your business can be overwhelming. It’s not just about labels like “Visionary” or “Leader”; it’s about understanding who can best serve your specific use cases now and provide the flexibility for you to evolve and grow in the future. That’s why VTEX’s recognition as the only vendor rated in the top 5 for all use cases in the 2023 Gartner Critical Capabilities for Digital Commerce Report is more than a title; it’s a testament to our commitment to your success.

VTEX is leading the charge in the digital commerce landscape with a pragmatic approach to headless and composable commerce. As the only vendor rated in the top 5 for all use cases in the 2023 Gartner Critical Capabilities for Digital Commerce report and being named a Visionary in the 2023 Magic Quadrant for the fourth year in a row, we are setting a new standard for how enterprise organizations transform their commerce operations with a composable and complete platform.

But don’t just take our word for it. In the last twelve months, VTEX has more than twice as many reviews as any other vendor on Gartner Peer Insights™, with an Overall Rating of 4.7 out of 5 and a Willingness to Recommend score of 96%, based on 67 customer reviews as of September 1, 2023. A Director of IT from a manufacturing company who recently partnered with VTEX shared their experience:

“We selected VTEX as a partner for our B2B digital commerce platform. There is good collaboration with VTEX. They act as a dedicated partner from their product presentation to the implementation support provided by Customer Success. The completeness of their digital commerce capabilities, the composable architecture and the API-led platform design make it a flexible and future-proof solution. The platform comes with out-of-the-box ecommerce functionalities, but also delivers extensive possibilities for extensions and customizations.”

Read the full review on Gartner Peer Insights

In the 2023 Critical Capabilities for Digital Commerce report, VTEX was recognized for its Pragmatic Composability approach and rated:

  • 2nd for the B2C Digital Commerce use case.
  • 5th for the B2B Digital Commerce use case.
  • 2nd for the B2C and B2B Digital Commerce on the Same Platform use case.
  • 3rd for the Composable Commerce use case.
  • 2nd for the Complex Business Models use case.
Gartner Critical Capabilities for Digital Commerce 2023 scores

Gartner’s evaluation and rating validates the effectiveness of our unique perspective and ability to support organizations with modern headless and composable commerce technologies and architectures. Achieving a top 5 rating in all use cases indicates VTEX is well suited to handle all commerce needs with a single platform. Being rated third for Composable Commerce and second for Complex Business Models are clear signals that VTEX is well positioned to handle the complex digital commerce needs of enterprise organizations and deliver headless and composable commerce projects faster, more cost-effectively, and with less risk to businesses.

Receiving the highest score of all vendors for the Unified Retail Commerce critical capability and the second highest for B2C and B2B Digital Commerce on the Same Platform demonstrates that VTEX is a top choice for retailers and manufacturers that seek to unify their business across channels and business models in a single platform. In the report, Gartner says, “VTEX is highly rated for its ecosystem, composability, and unified retail functionality”. Our solution was also rated  very highly on flexibility. modularity, and business model scalability by the customers. Finally, Gartner says,

“Compared with other vendors in this report, VTEX ranks high for all use cases.”

Visionaries with a Leading Platform

With high technology, architecture, and functionality ratings in the Critical Capabilities report, it comes as no surprise that VTEX is named a Visionary in the latest Gartner Magic Quadrant for Digital Commerce report. As a Visionary, we are challenging the status quo of legacy platforms with a novel approach to headless and composable commerce that reduces architectural complexity and minimizes risk for the business. Being the highest-rated Visionary for Ability to Execute is a testament to the growing number of enterprise businesses around the world that have partnered with VTEX to transform their commerce operation with technology and architecture that is more sustainable from a platform maintenance and cost of ownership standpoint.

Gartner Magic Quadrant for Digital Commerce 2023

Gartner first included VTEX in their Magic Quadrant for Digital Commerce report seven years ago, in 2017. Our steady ascent in the Gartner vendor rankings, coupled with our global customer footprint expansion and revenue growth, underscores our imminent rise to the Leaders quadrant. At the heart of our momentum is our unique approach to headless and composable commerce, which we call Pragmatic Composability

“VTEX is on the cusp of becoming a named Leader in the Gartner Magic Quadrant, and we believe our steady movement up the rankings reflects VTEX’s unique vision and perspective for how to approach headless and composable commerce in a pragmatic way.”

Mariano Gomide de Faria, founder and co-CEO of VTEX.

Gartner highlights three strengths with which VTEX’s pragmatic composability approach is reshaping the future of digital commerce:

  • Modern platform: VTEX offers a modular API-first platform, a headless CMS, and a low-code development platform. Our recent release, FastStore, is a react-based storefront that sets new standards in platform flexibility and modularity.
  • Support for unified commerce: Our key functionalities include VTEX Sales App, VTEX Pick and Pack, VTEX Live Shopping, and VTEX Conversational Commerce. We’re enhancing the way retailers and manufacturers operate.
  • Extensive application partner ecosystem: With over 180 plugins for payment providers and integrations in various categories, our ecosystem continues to grow, reflecting our commitment to collaboration and innovation.

Real Success Stories from Our Valued Customers

Take a look at what our customers have to say:

⭐⭐⭐⭐⭐

“Completeness of the VTEX digital commerce capabilities. The composable architecture and API-led platform design make it a flexible and future-proof solution. Platform comes with out-of-the-box eommerce functionality but also delivers extensive possibilities for extensions and customizations.”

  • Industry: Manufacturing
  • Company Revenue: USD 250M – 500M

Read the full evaluation here.

⭐⭐⭐⭐⭐

“Working with VTEX enabled us fast go-to-market, which was crucial in our case, and the main factor in choosing the provider. I really appreciate how VTEX team helped us (and is helping) at every stage of the project, making it possible to develop our business with pace.”

  • Industry: Retail
  • Company Revenue: USD 1B – 3B

Read the full evaluation here.

⭐⭐⭐⭐⭐

“VTEX is an unique solution that helped our DTC commerce with its operation. Delivering high performance, scalability and a complete ecosystem that provides all kind of tools and resources that our B2C and B2B needs to be ahead of the competition worldwide in terms of ecommerce business, omnichannel and marketplace architectures.”

  • Industry: Retail
  • Company Revenue: < USD 50M

Read the full evaluation here.

⭐⭐⭐⭐⭐

“VTEX is a partner that you can rely on. It’s amazing to count on a partner that keeps improving their own platform, making sure that you will be working with state-of-the-art technology even though if your core business is not related to technology or ecommerce.”

  • Industry: Construction
  • Company Revenue: < USD 50M

Read the full evaluation here.

VTEX’s recognition in the 2023 Gartner Magic Quadrant and Critical Capabiliies for Digital Commerce reports is more than an honor; it’s a responsibility. We’re committed to continuous innovation, global expansion, and delivering solutions that work better for our customers. With VTEX, the future of digital commerce is here, and it’s only getting brighter.

Explore how, together, we can reshape the future of your digital commerce operation!

Magic Quadrant for Digital Commerce, Mike Lowndes, Yanna Dharmasthira, Sandy Shen, Penny Gillespie, Aditya Vasudevan, Jason Daigler, August 21, 2023. Critical Capabilities for Digital Commerce, Aditya Vasudevan, Yanna Dharmasthira, Sandy Shen, Penny Gillespie, Jason Daigler, Mike Lowndes, August 21, 2023.GARTNER is a registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from VTEX.

Peer Insights™ is a trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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