Master Services Agreement
VTEX is a SaaS (Software as a Service) provider that will help your business take the next step in its commerce journey. We have our Master Services Agreement to regulate the relationship between us and our customers and to establish the rules for the use of our VTEX Enterprise Digital Commerce Platform and any other services or products that our customers decide to hire.
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VTEX Commerce – Master Agreement USA [English]
VTEX Commerce – Master Agreement USA [Spanish]
VTEX Commerce – Master Agreement Brazil [Portuguese]
VTEX Commerce – Master Agreement LATAM [Spanish]
VTEX Commerce – Master Agreement EMEA [English]
VTEX Commerce – Master Agreement EMEA [Spanish]
VTEX Commerce – Master Agreement EMEA [French]
VTEX Commerce – Master Agreement EMEA [Italian]
Partner Agreement
The Master Partner Agreement is a contract that establishes the general terms and conditions for a commercial partnership between VTEX and the partner. This Agreement aims to regulate the partner’s participation in the VTEX Partnership Program.
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VTEX Commerce – Partner Agreement [UK – USA]
VTEX Commerce – Partner Agreement [Brasil]
VTEX Commerce – Partner Agreement [Spanish]
SLA Agreements
The Service Level The Service Level Agreement (SLA) is a policy that governs the use of the VTEX ecommerce platform (VTEX COMMERCE) under the terms of the agreement executed between VTEX and the Contracting Party.
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VTEX Commerce – SLA Agreement [English]
VTEX Commerce – SLA Agreement [German]
End user license agreement
The End-User License Agreement is a contract that regulates the use of the software provided by VTEX. It explains several topics, such as:
- The ownership of the software;
- The granting of the software license;
- What can and cannot be done with the software;
- VTEX’s rights over the software;
- How users’ data will be processed; and
- VTEX’s liabilities when clients use the software.
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End User License Agreement [English]
Copyright Notice
The Copyright Notice is used to respond to notifications of alleged copyright infringement appropriately. The information required for each type of notification is consistent with the elements specified in the US DMCA and other global standards.
