Resource Center

Our books, guides and videos offer insights and best practices based on years of implementing digital commerce strategies. Our content helps practitioners like you get the job done.

Commerce Strategy

Forget About Build Versus Buy; Your Choice Is Customize Or Compose

Forrester explains why the pendulum has swung from buying packaged ecommerce suites to building bespoke experiences.

The Road Ahead for Automotive Ecommerce

Automotive ecommerce research to help meet the evolving online car shopping demands.

Digital Warriors: 5 ways REI is revolutionizing the customer experience

Learn how to create a brand experience that can withstand the test of time as well as a global health crisis.

Commerce after COVID: Embedding Innovation

Take a closer look at 5 global innovation organizations who are grasping this opportunity to rethink every aspect of their commerce business.

The Future-Proof Organization: Fashion Edition

Learn what to expect from the retail industry in 2021, the digital trends and initiatives that will continue to change the game.

Holiday Commerce 2021 Preparedness

Start planning for Black Friday 2021 with like-minded executives in this pre-recorded fireside chat with former Tommy Hilfiger Ecommerce VP

Erik’s Bike Shop adapts to customer needs during COVID-19 and achieves triple-digit growth

So how did a 40-year-old bike chain with locations throughout the Midwest United States deal with this surge in customer service needs?

The Rise of B2B Services

The paper highlights B2B industry examples such as Philips Lighting and the "car as a service" model for automotive manufacturers.

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