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The latest news, ideas, launches, and perspectives from the people building a more connected commerce world.
Featured storyAnthropic's Project Deal shows AI agents can negotiate real deals, but stronger models quietly won more, a warning for agentic commerce.
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Trends and InsightsAnthropic's Project Deal shows AI agents can negotiate real deals, but stronger models quietly won more, a warning for agentic commerce.
Trends and InsightsSeptember retail sales rose 6.3% year over year, but Census data shows gas prices, not stronger demand, drove most of the gain.
PartnersDebenhams Group now lets 30,000+ marketplace sellers tap daily cash flow via Storfund, as marketplace GMV share jumps to 38.9%.
StrategyShopee's credit portfolio hit R$8.4 billion, a sign Brazil's e-commerce rivalry is shifting from price and logistics to lending.
ResourcesMarketplace returns spike after the holidays. Here's how sellers protect margin and performance scores before peak season hits.
Trends and InsightsMediocre e-commerce carries a real cost: lost conversion, technical debt, and AI agents that skip broken catalogs and slow checkouts.
ResourcesE-commerce automation works best in order management and inventory sync, not everywhere: here's which areas pay off first and which still need people.
Trends and InsightsK-Retail: South Korea's 41% online share and Coupang's scale show why the country tests global commerce.
Trends and InsightsMoody's lifted its retail and apparel outlook to stable as tariff refunds ease costs, projecting 2%-4% revenue growth through 2027.
Trends and InsightsNeotrust projects Brazil's e-commerce will hit R$13.3 billion in Black Friday 2026 sales, up 20.7%, as orders outpace a shrinking average ticket.
Trends and InsightsA wave of retail cybersecurity incidents at TFG, H&M and Intermarché within days exposes how fragile retail IT and supply chains have become.
Trends and InsightsMarketplaces and TikTok Shop drive traffic, but owned e-commerce still wins repeat purchases, data and brand loyalty, new retail data shows.
Trends and InsightsAI personas are entering B2B research, but comparison studies show synthetic respondents diverge from real buyers on most specific questions.
Trends and InsightsQuick commerce in Brazil is entering a new phase as iFood and Amazon race to deliver in minutes, testing retail's inventory model.
PartnersZalando, Sereact and CEVA Logistics launch AI-powered robots that sort fashion returns without item-specific training, scaling automation across Europe.
Trends and InsightsVietnam e-commerce GMV topped €9.9 billion in H1 2026 as order value climbed and trust began beating price.
Products and FeaturesHamburg's Procuros raised €20M to replace EDI with AI-native infrastructure for autonomous B2B trade.
StrategyThe Very Group partners with Made With Intent for real-time AI personalization, citing a 20% revenue-per-customer lift in month one.
StrategyJysk moved all 110 Norway stores to its Enactor unified commerce platform, with the Netherlands and Belgium next in a phased, market by market rollout.
Products and FeaturesTwo-way SMS and conversational messaging are moving from marketing add-on to a core layer of the retail tech stack, wired into POS, OMS and CRM.
StrategyAhold Delhaize's retail media unit is deploying AI agents for search-trend mining, agentic media planning, and faster campaign building.
Trends and InsightsRetail's agentic AI execution gap is costing sales as marketplaces reprice by the hour while review cycles delay fixes for weeks.
Trends and InsightsLoyalty programs are multiplying, but fragmented customer experience across channels is quietly undercutting the retention gains retailers expect.
ResourcesDisconnected ERP, CRM and marketplace systems cause stockouts and duplicate data. Here's how to design ecommerce system integration that scales.
Trends and InsightsDiscount culture is now a daily default in e-commerce, reshaping loyalty, private label growth and AI-guided buying decisions.
ResourcesA 64-company audit finds most B2B e-commerce sites fail buyers on data, ordering, service and AI-agent readiness. 15 fixes close the gap.
Trends and InsightsBeauty brands need a different omnichannel playbook: split B2B and D2C KPIs, professional-channel rules, and fast fulfillment.
Trends and InsightsIn agentic commerce, only 36% of retail leaders call their product data machine-readable. Here's why AI shopping agents still can't parse most product catalogs.
Trends and InsightsFalse declines cost e-commerce more than fraud itself, blocking good shoppers and pushing them to competitors.
Trends and InsightsInstant payments are gaining ground worldwide, but data from Singapore and Brazil show credit cards still lead e-commerce checkout.
StrategyJ.C. Penney launched a marketplace as Q2 sales fell 8% and market share slipped, following Macy's and Kohl's playbook.
Trends and InsightsAgentic commerce is reshaping B2B buying faster than sellers can adapt, and the data gap between buyers and suppliers is widening.
Trends and InsightsBrazil's FMCG e-commerce grew 58% in Q2 2026, yet the channel still holds just 2% of purchase occasions, per Worldpanel by Numerator data.
Trends and InsightsReturns management, not raw return rate, decides e-commerce margins in 2026. New data show refund rate is the number quietly eating into profit.
Trends and Insights70% of shoppers won't buy from a brand they don't trust with delivery and returns, data shows the post-checkout experience decides loyalty.
Trends and InsightsD2C sales are plateauing near 19% of US e-commerce, but brands are doubling down on it as a first-party data and AI-readiness engine.
Trends and InsightsSocial commerce is redefining discovery and checkout. This glossary breaks down shoppable posts, live commerce and creator checkout, with the data behind each.
Trends and InsightsAI search is skipping websites and deciding what shoppers see first, making structured product data the new e-commerce visibility test.
StrategyGameStop is weighing a store partnership in place of its $56B eBay bid as collectibles hit 45% of sales. What the pivot means for marketplace strategy.
StrategyMeta Lab, Meta's AI glasses retail concept, is opening six stores this fall, nearly doubling its footprint as wearables demand grows.
Trends and InsightsNigeria's e-commerce sales rose 29% in 2025, and DHL data shows the market keeps outpacing the global average for growth.
Products and FeaturesLowe's AI assistant Mylow now fields about a million questions a month, more than doubling online conversion for the retailer.
StrategyBed Bath & Beyond's rebrand to Neighborhood Intelligence bets that merging retail, home services and homeownership onto one platform pays off.
Trends and InsightsDeloitte forecasts holiday retail sales of $1.7 trillion for 2026, with e-commerce up to 8.4% growth. Here's what it means for peak season planning.
Trends and InsightsAce Hardware's new retail media network is chasing scale through partnerships, even as Amazon and Walmart claim 89% of 2026's ad spending growth.
ResourcesA 2024 commercetools survey found 90% of companies call replatforming a success. Grove Collaborative's Q2 numbers show the friction underneath that figure.
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