The AI that doesn't just talk to your customer.
It executes, sells and resolves.
Replace passive chatbots with an architecture of autonomous AI agents that act natively in your commerce stack, from OMS to abandoned cart.
TRUSTED BY LEADING BRANDS WORLDWIDE
Journeys for WhatsApp sales and support scale and efficiency
Go beyond traditional chatbots. Deploy a truly Agentic AI architecture, capable of planning and executing complex tasks autonomously. Integrate sales, marketing and support in an opinionated solution to drive revenue and operational efficiency.
Scale support and efficiency
Reduce Tickets, Delight Customers: Deploy Pre-configured AI Agents for 24/7 Support Automation via Webchat.
- Catalog concierge
- Intelligent FAQ assistant
- Order status tracking
- Dynamic promotions and pickup point locator
- Instant no-code webchat launch
Setup time: Approx. 2~5 min
Schedule a DemoWhatsApp Store
Recover abandoned carts and send automated order updates to maximize your ROAS.
- Instant activation
- Automatic abandoned cart recovery
- Native PIX payment integration
- Proactive retention and re-engagement
- Personalized product offers in chat
One platform. Every touchpoint.
From first contact to post-sale, autonomous agents cover the entire journey with native access to your commerce data, in real time.
Engage before purchase with contextual AI
Agents activate the customer at the right moment, with personalized offers and guided navigation based on real catalog and history. Passive visitor becomes active buyer.
Frictionless sales, from WhatsApp to checkout
The agent answers questions, applies promotions, builds the cart and closes the sale inside WhatsApp. Payment via PIX, credit or debit without leaving the conversation.
Resolve 91.5% of tickets without human agents
Order status, exchanges, returns, cancellations, the agent resolves end-to-end with real-time OMS access. Handoff with full history when needed.
Recover carts with AI and native WhatsApp
The agent re-engages customers with product context, incentives and direct checkout in chat. Recovery campaigns, stock replenishment and inactive reactivation.
Other platforms integrate with commerce.
VTEX CX Platform lives inside it.
The core advantage is not conversational, it is transactional and native. Three pillars no competitor replicates.
Transactional Nativity
Direct access to OMS, catalog, SmartCheckout and promotions, no external APIs, no middleware, no latency. The agent does not look up order status: it already has it.
Action-First, not Suggestion-First
While competitors suggest actions, our agents execute them. They do the real checkout, apply the real promotion, check the real inventory, end-to-end in a single conversation.
Live Desk with Full Context
When the human takes over, they receive the full conversation and order history. Zero requalification. Zero context loss. Human handoff is a safety net.
What would take months to integrate with a third-party platform is ready in minutes at VTEX. Configuration, not engineering.
Schedule a DemoAgents ready for your business. Plug & Play.
No integration projects. No development. Activate on day one, or build custom agents with the Agent Builder.
Order Tracking
Eliminates the main reason for support contact with real-time OMS status.
Cart Recovery
Re-engages customers with product context and direct checkout on WhatsApp.
Exchanges & Returns
Resolves reverse logistics end-to-end, without human intervention.
Order Cancellation
Full customer autonomy — no queues, no waiting, no friction.
Product Concierge
Real-time recommendation with native catalog, stock and active promotions.
WhatsApp Payment
Full checkout without leaving the conversation, PIX, credit or debit natively.
Conversational Campaigns
Reactivation, stock replenishment and upsell via message with approved templates.
Human Handoff
Full context transferred to the agent, never lost, always present.
Agentic Native Architecture
Architecture built for scale, precision and revenue
Not experiments. Business results.
Real cases, with name, number and deadline. Because ROI is not a promise, it is a measurable result.
Midea doubles average ticket with digital concierge on WhatsApp
Midea
Digital concierge on WhatsApp with native VTEX catalog and in-chat checkout, resulting in +41% average ticket and 72% resolving automation.
Osklen: from 3.39% to 18.18% conversion in 30 days
Osklen
Cart recovery via native agent integrated with checkout, 30-day campaign generated R$453k in incremental revenue.
Lojas Rede: 1,855% ROI on Black Friday with substitution agent
Lojas Rede
Out-of-stock product replacement during Black Friday, 40% of notifications answered within 30 minutes.
“When we saw 89% retention, the team said wait, is that right? On the very first switch we went from 70% to 88%, and then it climbed even higher. But what about satisfaction? That spoke even louder: 82% satisfaction, nearly 71% of customers giving the top score — that was the real validator”
Pay per conversation.
Scale without locking your budget.
No cost per agent. No setup fee. You pay for what you use, every dollar connected to a measurable business result.
CX stops being a cost. It becomes a growth lever.
Turn conversations into revenue this month.
Talk to a VTEX specialist and receive a personalized ROI estimate for your operation volume.