VTEX named a ‘Leader’ in the IDC MarketScape: Worldwide B2C Digital Commerce Platforms 2020 Vendor Assessment

VTEX recognized for its modern architecture, native marketplace and OMS, and customer support.

LONDON — Sept. 28, 2020 — VTEX, a multinational tech company that provides a global, fully integrated, end-to-end commerce solution, announced today it has been named a “Leader” in IDC MarketScape: Worldwide B2C Digital Commerce Platforms 2020 Vendor Assessment (doc #US45741420, September 2020), which explores a variety of digital commerce vendors and how they support B2C merchants.

The report recognizes VTEX’s SaaS digital commerce platform and its modern microservices-based cloud architecture. According to the report, companies looking to support both B2C and B2B commerce experiences and are focused on differentiating themselves with technological agility should consider VTEX.

“Our top priority is supporting sellers who are battling the effects of the pandemic, and that means ensuring their digital commerce platforms are ready and future-proof for the permanent shift to online selling,” says Amit Shah, Chief Strategy Officer and U.S. General Manager at VTEX. “That’s why we’ve made certain our customer service team is equipped to help B2C and B2B sellers achieve rapid time-to-revenue through our collaborative commerce capabilities.”

VTEX has digital commerce customers in more than 50 countries and powers more than 200 marketplaces worldwide. Their largest B2C customers process 6.6 million orders annually through the platform.

“VTEX’s approach to collaborative commerce helps create differentiation in the market and contributed to their position as a ‘Leader’ in the evaluation,” says Jordan Jewell, research manager at IDC and author of the report. “With this marketplace functionality, VTEX enables merchants to leverage a wide range of business models on the same platform to support future growth.”

The IDC MarketScape specifically highlights three of VTEX’s key strengths in the report.

Modern architecture 

VTEX is built with a modern, API-first, microservices-based architecture that enables its customers to be agile when developing their commerce sites and marketplaces. In 2019, VTEX’s Commerce Cloud platform received more than 12,000 updates to ensure the highest-quality platform.

Native marketplace and OMS

VTEX’s collaborative commerce platform offers a marketplace module that enables merchants to operate their own online marketplace and sell across each others’ online stores. Customers who interviewed with IDC said they were excited about the growth opportunities the marketplace model presents.

Customer support

According to the report, VTEX customers rated customer support as above average. One customer went so far as to say the support they’ve received from VTEX “couldn’t be better.”

“VTEX is a feature-rich suite that covers B2B, B2C and marketplace commerce as a one-stop utility,” said Dilip Keshu, CEO at BORN Group. “Its customers and partners give it rave reviews, and VTEX has shown it has a strong roadmap that allows it to support current and future industry needs while remaining infinitely scalable.”

For more information about VTEX, its commerce and marketplace capabilities, and its work with some of the world’s largest brands, please visit www.vtex.com. 

About VTEX

VTEX is a multinational tech company that provides a global, fully integrated, end-to-end commerce solution with native marketplace and OMS capabilities. We help enterprises in retail, manufacturing, wholesale, grocery, consumer packaged goods and other verticals to sell more, operate more efficiently, scale seamlessly and deliver remarkable customer experience. Our modern APIs architecture and our powerful business and developer tools allow VTEX to future-proof our customers’ businesses and free them from software updates. Major brands including Whirlpool, Sony, Carrefour, Adidas, Stanley Black & Decker, AB InBev, Nestlé and Coca-Cola Andina, plus 2,500 active online stores across 32 countries, trust VTEX to accelerate and transform their commerce. Visit www.vtex.com to learn more.

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

Media Contact

Kiley Ribordy
Walker Sands, on behalf of VTEX
vtex@walkersands.com