Commerce Executive Stories
Commerce Executive Stories
Discover how the world's leading brands are transforming their digital commerce with VTEX. Filter by product, vertical, or business need to find stories relevant to your business.
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Agentic CX in Sports Retail: How Marti Achieved a 280x ROAS with Conversational AI
Agentic CX in Sports Retail: How Marti Achieved a 280x ROAS with Conversational AI
Discover how Mexico's leading sports retailer transformed fragmented support channels into a unified, AI-powered revenue engine, achieving a historic 27,900% ROI in just two months.
Scaling Excellence: How Grupo Líder Reached 92% Automated Support and 16% Growth with the WhatsApp Conversational Tool on VTEX Agentic CX
Grupo Líder
Discover how one of Northern Brazil's largest retail conglomerates unified sales, tracking, and support inside a single WhatsApp channel—handling 8,000+ AI-initiated interactions per month and 50,000 site visits without adding a single support agent, powered by VTEX Agentic CX.
How Carajás Scaled Conversions 15x Using WhatsApp and VTEX Agentic CX
Carajás
Carajás Home Center has successfully turned WhatsApp into a high-performance sales engine. By integrating the VTEX Agentic CX Platform into its core operations, the brand did more than just automate workflows—it re-engineered the shopping journey, turning operational friction into measurable revenue growth.
Leading Footwear Retailer Scales Customer Service by 91% with VTEX Agentic CX Platform
Leading Footwear Retailer Scales Customer Service by 91% with VTEX Agentic CX Platform
With a resolution rate exceeding 95%, the brand reduced human hand-offs to just 5.41%, optimizing operational overhead. The implementation of VTEX Agentic CX Platform transformed the operation, scaling from 860 to over 10,500 monthly contacts.
Digital Concierge Doubles Conversion for Home Improvement Giant
Home Improvement & Decor Retailer
The implementation of an AI-powered agent on product detail pages surged conversion rates from 3.4% to 7.4%, generating over R$130k in direct revenue during month one.
1,524% ROI: How a Furniture Retailer Turned WhatsApp into a Revenue Engine
Villareal Furniture
In just 30 days, a major Mexican furniture chain validated the efficiency of VTEX Agentic CX, achieving a 14.12% conversion rate with minimal initial investment.
Scaling to €36M+ in Online Sales: How Macromex Built a Future-Proof B2B Marketplace with VTEX
Scaling to €36M+ in Online Sales: How Macromex Built a Future-Proof B2B Marketplace with VTEX
Discover how Romania's frozen food leader transformed from a physical distribution powerhouse into an AI-driven digital ecosystem, doubling its transaction volume in just two years.
+R$ 453k in 30 Days: How Osklen Boosted Conversion from 3% to 18% Using the WhatsApp Conversational Tool on VTEX Agentic CX
Osklen
Discover how the Brazilian premium lifestyle brand Osklen replaced low-visibility emails with intelligent WhatsApp interactions—recovering abandoned carts, automating logistics updates, and generating R$ 453,000 in incremental revenue in a single month with VTEX Agentic CX.
96% Automation: How Grupo CVLB Reduced Service Costs by 20% with the WhatsApp Conversational Tool on VTEX Agentic CX
Grupo CVLB
Discover how Grupo CVLB (Casa & Video + Le Biscuit) eliminated two-hour wait times, automated 96% of customer interactions, and protected profit margins—all through a single WhatsApp channel powered by VTEX Agentic CX.
84% AI Resolution and 80% CTR: How Grupo Rossetti Unified Sales with the WhatsApp Conversational Tool on VTEX Agentic CX
Grupo Rossetti
Discover how Grupo Rossetti (Rossetti Deportes, Henzi, and Femme) deployed an intelligent multichannel agent that autonomously resolves 84% of interactions, drives an 80.62% CTR on re-engagement campaigns, and processed 24,000+ messages in its first month—powered by VTEX Agentic CX.
Aiming for high performance in ecommerce, Under Armour has implemented the VTEX solution
Aiming for high performance in ecommerce, Under Armour has implemented the VTEX solution
Discover how Aiming transformed their commerce operations with VTEX.
Al’s Sporting Goods increased Cyber Monday revenue by 96% with VTEX
Al’s Sporting Goods increased Cyber Monday revenue by 96% with VTEX
Discover how Al’s Sporting Goods leveraged VTEX and deco.cx to transition to a headless commerce architecture, enhancing site performance, flexibility, and the customer experience.
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