91.5% Autonomous Resolution
Join leading retailers who are automating over 90% of their customer service volume across 250,000+ monthly interactions with the VTEX Agentic CX Platform. Your operations run. You grow.
Trusted by enterprise brands worldwide
Built for Every Commerce Leader
Personalize Solutions to meet your needs
For Ecommerce & Revenue Leaders
Revenue Focus
Drive Revenue and Conversion
Explore Sales & Marketing AgentsFor CX, Customer Service & Operations Leaders
Efficiency Focus
Automate Customer Service and Operations
Explore Customer Service Agents →Your AI Workforce. Built on Commerce-Native Infrastructure.
Deploy, orchestrate, and scale AI agents that have direct native access to your VTEX OMS, catalog, promotions, and checkout — no integration layer required. Built for enterprise. Ready on day one.
Agent Builder & Gallery
Explore our gallery of pre-built, Out-of-the-Box (OOTB) retail agents — each designed for a specific commerce task. See a live demonstration of your AI agent workforce in action.
Download now a preview of our Agent Gallery GlossaryAvailable Agents
Cart Recovery
Exchange & Return
Tracking
Order Replacement
Concierge
One Click Payment
Order Cancellation
Order Status
And Much More
Agent Builder & Gallery
Explore our gallery of pre-built, Out-of-the-Box (OOTB) retail agents — each designed for a specific commerce task. See a live demonstration of your AI agent workforce in action.
Automation Workflow
Empower your teams to design, deploy, and modify complex process flows and business rules quickly, without needing deep technical expertise.
Advanced Analytics
Executive dashboards to optimize agent performance, track business metrics (ROI, Deflection), and quantify cost savings generated by the platform.
Live Desk — Human Handoff
You decide when the agent is required! Agentic Live Desk transfers the full conversation history and order context to a human agent at — instantly, with zero data loss. The safety net enterprise teams trust.
Channel Management
Centralized and unified management of multiple channels: WhatsApp, Instagram Direct Message, SMS Gateways, and native Webchat.
Sales & Marketing Agents
Drive revenue growth with AI agents that convert visitors into buyers across WhatsApp, webchat, and every channel. From abandoned cart recovery to native WhatsApp One-Click Payment, and upselling products, our agents maximize the value of every interaction! Native to VTEX. No integration required.
Customer Service & Operations Agents
Enhance operational efficiency and customer satisfaction with AI agents that automate customer service tasks. Handle customer inquiries, process returns, and manage orders with speed and accuracy.
Feature Deep Dive
Explore the core technology that powers the VTEX Agentic CX Platform. From our agentic architecture to our future-proof LLM gateway, discover how we are building the future of customer experience.
Native VTEX Ecosystem
More than an integration — we are the platform. Native, real-time access to VTEX OMS, SmartCheckout, catalog, and promotions. One contract. Zero middleware. No sync delays. No need to build this in months. VTEX ships it on day one with our gallery of agents.
Agentic Architecture
Our central intelligence ensures reliability, state management, and orchestration between multiple tasks, handling complex scenarios where chatbots fail.
Future-Proof LLM Gateway
Flexibility to integrate and switch between any Large Language Model (LLM) providers (such as Gemini, OpenAI), ensuring continuous access to the best technology.
Security and Data Compliance
Built with strict governance protocols for enterprise data privacy (GDPR/LGPD), with centralized management in the Data Manager.
Audit and QA
Robust tools to monitor and audit agent performance, ensuring accuracy and brand safety.
Agent Customization & Builder
The gallery gets you live in minutes. Personalization makes it yours. Create custom AI agents that call native APIs, add business-specific workflows, and extend the platform to fit your exact operational needs — composable by design, enterprise-ready from day one.
Proven Business Outcomes
25%
Over 30% higher cart recovery rate with WhatsApp AI agents
35%
35% fewer inbound customer service calls within 60 days of deployment
80%+
autonomous resolution rate
70%
call center cost reduction
SOC 2
Compliant
Gartner
Named Challenger in the 2025 Gartner MQ
Ready to Build Your Digital Workforce?
Discover how the VTEX Agentic CX Platform can transform your customer experience and drive measurable growth. Sell on WhatsApp natively, and connect to your store in real time in a live, personalized demo with our commerce AI experts.
Watch It In Action