The full-stack Agentic Customer Experience Platform for retailers and brands.
Go beyond traditional chatbots. Deploy a truly agentic AI architecture capable of autonomously planning and executing complex tasks. Integrate sales, marketing, and support into a single opinionated solution to drive revenue and operational efficiency.
Choose Your Journey
Persona Navigation
The Agentic Foundation
A full-stack AI platform to build, deploy, and manage an autonomous digital workforce. Seamlessly integrate with your existing systems and scale your operations with a solid foundation.
Agent Builder & Gallery
The central tool to orchestrate your digital workforce, combined with a gallery of pre-built, Out-of-the-Box (OOTB) retail agents.
Automation Workflow
Empower your teams to design, deploy, and modify complex process flows and business rules quickly, without needing deep technical expertise.
Advanced Analytics
Executive dashboards to optimize agent performance, track business metrics (ROI, Deflection), and quantify cost savings generated by the platform.
Live Desk Interface
Professional operations desk for seamless handoff in complex cases, ensuring human agents have full context to resolve what AI escalates.
Channel Management
Centralized and unified management of multiple channels: WhatsApp, Instagram Direct Message, SMS Gateways, and native Webchat.
Sales & Marketing Agents
Drive revenue growth with AI agents that convert visitors into customers. From abandoned cart recovery to upselling products, our agents are designed to maximize the value of every interaction.
Support & Operations Agents
Enhance operational efficiency and customer satisfaction with AI agents that automate support tasks. Handle customer inquiries, process returns, and manage orders with speed and accuracy.
Feature Deep Dive
Explore the core technology that powers the VTEX Agentic CX Platform. From our agentic architecture to our future-proof LLM gateway, discover how we are building the future of customer experience.
Native VTEX Ecosystem
More than a simple integration, we are a first-party solution. As an official part of the VTEX platform, we offer enterprise infrastructure stability, a unified contract, and native access to transactional data.
Agentic Architecture
Our central intelligence ensures reliability, state management, and orchestration between multiple tasks, handling complex scenarios where chatbots fail.
Future-Proof LLM Gateway
Flexibility to integrate and switch between any Large Language Model (LLM) providers (such as Gemini, OpenAI), ensuring continuous access to the best technology.
Security and Data Compliance
Built with strict governance protocols for enterprise data privacy (GDPR/LGPD), with centralized management in the Data Manager.
Audit and QA
Robust tools to monitor and audit agent performance, ensuring accuracy and brand safety.
Proven Business Outcomes
25%
increase in cart recovery via WhatsApp
35%
reduction in inbound calls in 60 days
SOC 2
Compliant
Ready to Build Your Digital Workforce?
Discover how the VTEX Agentic CX Platform can transform your customer experience and drive measurable growth. Request a personalized demo with our AI experts today.
Request a Demo