VTEX Personal Shopper: Unlock the power of 1:1 virtual shopping
Build trust, boost conversions, and enhance customer loyalty with live video consultations that mirror the in-store experience.
Match customers with their perfect products
Reduce return rates by up to 20% with expert guidance
Leverage your team's expertise
Turn your team into a virtual concierge service and give customers direct access to your most knowledgeable sales associates.
Go beyond the "Add to Cart"
Craft a shopping experience that's personal, engaging, and memorable. Personal Shopper is more than just a sales tool, it's a relationship builder.
Measure, learn, evolve
Use Personal Shopper analytics to reveal customer behavior patterns, optimize inventory, and elevate your sales strategy.
In the era of Concierge Commerce, use technology to amplify human connections and make every interaction meaningful.
Empower shoppers with 1:1 service
Stand out from competitors by delivering concierge-level service in the digital space.
Video consultations
Connect customers with experts via high-quality video calls. Offer personalized advice, showcase products in real time, and build lasting relationships that drive loyalty and boost sales.
Interactive demos
Showcase products in action with interactive demonstrations. Highlight features, address questions, and provide detailed information to build customer confidence and minimize returns.
On-demand support
Provide flexible consultation options to cater to diverse customer needs. Offer both scheduled appointments and on-demand assistance to maximize engagement and boost sales opportunities.
Drive conversions with expert guidance
Equip your team with powerful tools to deliver exceptional service and drive sales growth.
360-degree customer views
Empower your sales team with detailed customer profiles, including purchase history, preferences, and interaction data. Enable them to deliver highly personalized recommendations and exceptional service.
Unified channels
Seamlessly integrate VTEX Personal Shopper with both online and offline channels to ensure consistent service. Enable sales associates to access customer data across all touchpoints.
Performance insights
Track key performance metrics like conversion rates, AOV, and customer satisfaction. Identify top-performing strategies and refine your Personal Shopper approach for continuous improvement.
Enhance your one-on-one service by incorporating VTEX Live Shopping and dynamic group events.
The perfect couple
Discover the core features of VTEX Personal Shopper
Customer engagement
Business insights
Commerce Integration