We're excited to be at the forefront of digital transformation in the grocery sector, exemplified by our latest partnership with H Mart, a leading Asian supermarket chain. This collaboration, featuring both Uber and VTEX, marks a pivotal development in H Mart's strategy to enhance its ecommerce operations and customer service.
The Beginning of a New Era
H Mart began the partnership with Uber to offer on-demand and scheduled deliveries through Uber Eats. This initiative has launched across over 78 H Mart stores in North America, significantly expanding the accessibility of their products. What sets this partnership apart is the convenience of same-day delivery and the seamless integration of H Mart's offerings on Uber Eats with deliveries powered by Uber Direct. This enables H Mart to leverage Uber’s expansive courier network to fulfill orders directly through its website, HMart.com.
Special Promotions and Expanded Services
To celebrate this new venture, H Mart offers an enticing promotion: up to 50% off on orders over $50 through Uber Eats. This initiative is part of a broader strategy to attract more customers to online grocery shopping, making high-quality Asian groceries more accessible than ever before.
VTEX: At the Heart of H Mart’s Digital Transformation
H Mart's selection of VTEX to power its ecommerce operations demonstrates a strategic move by retailers looking to innovate. By switching from an outdated system to VTEX’s SaaS platform, H Mart has integrated its operations, allowing customers to seamlessly purchase both shelf-stable and fresh items together, significantly improving the shopping experience. The partnership with Uber highlights the flexibility of the platform that H Mart has built.
Implementing VTEX's pick and pack app has streamlined in-store picking processes at H Mart stores, enhancing efficiency and accuracy. VTEX’s platform’s capabilities, like franchise account management and trade policies, provide H Mart with precise control over local product availability, optimizing the customer experience. Integration with H Mart’s SAP ERP system ensures real-time inventory, pricing, taxes, and payments management, establishing a solid foundation for their ecommerce framework.
A Model for the Future
The partnership between H Mart, VTEX, and Uber exemplifies H Mart’s commitment to innovation and customer satisfaction and sets a benchmark in the grocery industry. As we move forward, the collaboration between H Mart, Uber, and VTEX is poised to redefine grocery shopping by combining advanced digital solutions with the convenience of online delivery.