The omnichannel innovation report - VTEX

The omnichannel innovation report

Customers are requesting more time-saving and convenient fulfillment options. When the COVID-19 problem was at its worst, many customers began using such choices to avoid going into stores and discovered they appreciated the simplicity of making purchases, getting them, and returning them in various ways. Inc. CEO Doug McMillon stated, “Our stores have evolved into a hybrid. He said that in fiscal 2022, the number of online orders fulfilled by stores increased by 170% annually. And it came after a 500% increase from the previous year.

This report includes modern concepts that increase customer conversion and the newest innovations and trends in omnichannel retailing. It also contains four data-rich charts that will help you visualize the omnichannel operations of the Top 1000 retailers and provide you with crucial consumer insights.